# MyScouting Mobile App **URL:** https://discussions.scouting.org/c/myst/myst-app/3518.md [Latest](https://discussions.scouting.org/latest.md) · [Categories](https://discussions.scouting.org/categories.md) · [Tags](https://discussions.scouting.org/tags.md) --- ## [About the MyScouting Mobile App category](https://discussions.scouting.org/t/about-the-myscouting-mobile-app-category/179226)
**Author:** [@MichaelaMonson](https://discussions.scouting.org/u/MichaelaMonson)\ **Replies:** 0\ **Last updated:** [August 28, 2020, 4:24pm UTC](https://discussions.scouting.org/t/about-the-myscouting-mobile-app-category/179226 "2020-08-28T16:24:24Z")
This Forum sub-category is monitored by vetted “volunteer experts” who will try to assist User issues with the MyScouting mobile apps. --- ## [Scout listed in pack but not den](https://discussions.scouting.org/t/scout-listed-in-pack-but-not-den/512008)
**Author:** [@ClareRideout](https://discussions.scouting.org/u/ClareRideout)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 2:37pm UTC](https://discussions.scouting.org/t/scout-listed-in-pack-but-not-den/512008 "2026-09-20T14:37:22Z")
My scout is listed in the correct pack 4320 but not listed in the den. He just become a Lion this year. I’m not sure how to fix this? His member id 142442655 --- ## [How do I login two visitors in calendar using the same email (2 brothers)](https://discussions.scouting.org/t/how-do-i-login-two-visitors-in-calendar-using-the-same-email-2-brothers/511938)
**Author:** [@EdwardSmith2](https://discussions.scouting.org/u/EdwardSmith2)\ **Replies:** 5\ **Last updated:** [September 15, 2026, 8:33am UTC](https://discussions.scouting.org/t/how-do-i-login-two-visitors-in-calendar-using-the-same-email-2-brothers/511938 "2026-09-15T08:33:30Z")
I have two brothers with the same email that just visited and I tried to register them as visitors and the calendar won’t let me, so I can’t register the other brother. Please help. --- ## [My.scouting Mobile App Invitation Manager QR Code](https://discussions.scouting.org/t/my-scouting-mobile-app-invitation-manager-qr-code/511800)
**Author:** [@BobbyJohnson1](https://discussions.scouting.org/u/BobbyJohnson1)\ **Replies:** 16\ **Last updated:** [September 1, 2026, 11:05pm UTC](https://discussions.scouting.org/t/my-scouting-mobile-app-invitation-manager-qr-code/511800 "2026-09-01T23:05:19Z")
my.scouting Mobile App Invitation Manager QR Code isn’t working properly. In the desktop my.scouting invitation manager, QR code is great. In the my.scouting mobile app, the QR code does not link properly. I uninstalled … --- ## [Advancement Chair/key 3 cannot approve imported summer camp mbs](https://discussions.scouting.org/t/advancement-chair-key-3-cannot-approve-imported-summer-camp-mbs/511206)
**Author:** [@SaraShumaker](https://discussions.scouting.org/u/SaraShumaker)\ **Replies:** 7\ **Last updated:** [July 4, 2026, 5:43pm UTC](https://discussions.scouting.org/t/advancement-chair-key-3-cannot-approve-imported-summer-camp-mbs/511206 "2026-07-04T17:43:15Z")
I’m an Advancement Chair & Key 3, but SB+ is is giving me error messages that I don’t have permission to look at any of our troop’s advancement records. Another Key 3 in my troop imported the summer camp records for meri… --- ## [Missing Parent and Scout from Roster in My.Scouting and Scoutbook](https://discussions.scouting.org/t/missing-parent-and-scout-from-roster-in-my-scouting-and-scoutbook/511154)
**Author:** [@PeterDemir](https://discussions.scouting.org/u/PeterDemir)\ **Replies:** 12\ **Last updated:** [June 29, 2026, 7:47pm UTC](https://discussions.scouting.org/t/missing-parent-and-scout-from-roster-in-my-scouting-and-scoutbook/511154 "2026-06-29T19:47:48Z")
I have a missing Parent AND a missing scout in my Troop. We are Troop 0001 Member IDs: Scout: 14512429 Parent: 14507794 --- ## [Merging accounts-help with issues](https://discussions.scouting.org/t/merging-accounts-help-with-issues/510032)
**Author:** [@JaimeEstrada](https://discussions.scouting.org/u/JaimeEstrada)\ **Replies:** 9\ **Last updated:** [June 19, 2026, 7:03pm UTC](https://discussions.scouting.org/t/merging-accounts-help-with-issues/510032 "2026-06-19T19:03:03Z")
We are having an issue with our son’s account. He has two separate member IDs and scoutbook IDs, and we need to either merge them, or delete the inactive one. In addition, we are having trouble connecting my son to not … --- ## [Issues with scouting app](https://discussions.scouting.org/t/issues-with-scouting-app/510988)
**Author:** [@NicoleOlthafer](https://discussions.scouting.org/u/NicoleOlthafer)\ **Replies:** 2\ **Last updated:** [June 11, 2026, 10:22pm UTC](https://discussions.scouting.org/t/issues-with-scouting-app/510988 "2026-06-11T22:22:39Z")
Hi My son cannot log into the scouting app from either his phone or mine. We get a “Sorry we are unable to get your profile. Please try again” error. We can log in via the mysouting website with his account however. How… --- ## [Switching Member IDs in app](https://discussions.scouting.org/t/switching-member-ids-in-app/510733)
**Author:** [@CarrieHankes](https://discussions.scouting.org/u/CarrieHankes)\ **Replies:** 10\ **Last updated:** [May 22, 2026, 5:56pm UTC](https://discussions.scouting.org/t/switching-member-ids-in-app/510733 "2026-05-22T17:56:44Z")
Good morning, I was really disappointed to hear it’s not possible to switch profiles/ member IDs in the Scoutbook app. I have many parents with kids in two different councils (I personally have kids in one council and u… --- ## [Troop Positions dates terminated (randomly but for the entire troop)?](https://discussions.scouting.org/t/troop-positions-dates-terminated-randomly-but-for-the-entire-troop/510155)
**Author:** [@CHRISTINEWilliams3](https://discussions.scouting.org/u/CHRISTINEWilliams3)\ **Replies:** 2\ **Last updated:** [April 12, 2026, 7:33pm UTC](https://discussions.scouting.org/t/troop-positions-dates-terminated-randomly-but-for-the-entire-troop/510155 "2026-04-12T19:33:53Z")
Hi - I just noticed that all my scouts who hold a position their dates were terminated. Oddly there was no consistency in when their positions were terminated and yet we have not held a new election yet so they all shou… --- ## [Training manager reports - specific training report missing CPR/AED](https://discussions.scouting.org/t/training-manager-reports-specific-training-report-missing-cpr-aed/510073)
**Author:** [@NathanGreer](https://discussions.scouting.org/u/NathanGreer)\ **Replies:** 2\ **Last updated:** [April 2, 2026, 6:43pm UTC](https://discussions.scouting.org/t/training-manager-reports-specific-training-report-missing-cpr-aed/510073 "2026-04-02T18:43:07Z")
I wanted to look up First Aid/CPR certifications in my.scouting.org Training Manager. I’m trying to run for a specific report, using Training Manager - Reports - Specific Training Course Report. I’m pretty sure I used t… --- ## [Myscouting.org SYT retake course link not working](https://discussions.scouting.org/t/myscouting-org-syt-retake-course-link-not-working/509475)
**Author:** [@MichaelPeterson10](https://discussions.scouting.org/u/MichaelPeterson10)\ **Replies:** 4\ **Last updated:** [February 9, 2026, 9:32pm UTC](https://discussions.scouting.org/t/myscouting-org-syt-retake-course-link-not-working/509475 "2026-02-09T21:32:35Z")
I have a new merit badge counselor who has the myscouting.org app. He is an old scouter and is getting frustrated when the technology doesn’t work, and is ready to say the heck with it. He is trying to take his SYT via t… --- ## [Able to log into scoutbook, but not scoutbook plus](https://discussions.scouting.org/t/able-to-log-into-scoutbook-but-not-scoutbook-plus/509308)
**Author:** [@Wesley.Simon](https://discussions.scouting.org/u/Wesley.Simon)\ **Replies:** 7\ **Last updated:** [January 25, 2026, 9:43pm UTC](https://discussions.scouting.org/t/able-to-log-into-scoutbook-but-not-scoutbook-plus/509308 "2026-01-25T21:43:24Z")
Good morning. since last 1/22/26 at 2200 I have not been able to get into scout plus either standalone or from scoutbook. getting two red errors. I cleared cached, tried different browsers ect. No change. --- ## [Membership Inquiry](https://discussions.scouting.org/t/membership-inquiry/509109)
**Author:** [@EddieCarbone](https://discussions.scouting.org/u/EddieCarbone)\ **Replies:** 1\ **Last updated:** [January 7, 2026, 4:07am UTC](https://discussions.scouting.org/t/membership-inquiry/509109 "2026-01-07T04:07:56Z")
im trying to renew my membership --- ## [MyScouting Registration](https://discussions.scouting.org/t/myscouting-registration/316715)
**Author:** [@AndrewBrewer](https://discussions.scouting.org/u/AndrewBrewer)\ **Replies:** 16\ **Last updated:** [December 22, 2025, 12:22am UTC](https://discussions.scouting.org/t/myscouting-registration/316715 "2025-12-22T00:22:55Z")
I’ve had several parents tell me that they are unable to register their youth through the website. Are there any current issues with the mobile application or desktop site? Thanks. --- ## [Keys for idempotent requests can only be used with the same parameters](https://discussions.scouting.org/t/keys-for-idempotent-requests-can-only-be-used-with-the-same-parameters/508893)
**Author:** [@JamesBishop1](https://discussions.scouting.org/u/JamesBishop1)\ **Replies:** 2\ **Last updated:** [December 15, 2025, 8:09pm UTC](https://discussions.scouting.org/t/keys-for-idempotent-requests-can-only-be-used-with-the-same-parameters/508893 "2025-12-15T20:09:54Z")
I have a parent trying to sign up a Cub Scout, and they keep getting this message: “Keys for idempotent requests can only be used with the same parameters they were first used with. Try using a key other that ‘OLR.” As… --- ## [Active Scouts Dropped from Scoutbook](https://discussions.scouting.org/t/active-scouts-dropped-from-scoutbook/508796)
**Author:** [@KarenLadymon](https://discussions.scouting.org/u/KarenLadymon)\ **Replies:** 5\ **Last updated:** [December 8, 2025, 7:44pm UTC](https://discussions.scouting.org/t/active-scouts-dropped-from-scoutbook/508796 "2025-12-08T19:44:30Z")
On Monday, 12/1/25 I was working on advancements for my den and all my scouts were in SB (8 total). After our den meeting that night, I went back into SB to record advancements and 4 of my scouts were gone from SB comple… --- ## [Registered Scouts showing as payment due](https://discussions.scouting.org/t/registered-scouts-showing-as-payment-due/507891)
**Author:** [@StevenMurray2](https://discussions.scouting.org/u/StevenMurray2)\ **Replies:** 2\ **Last updated:** [November 7, 2025, 5:49pm UTC](https://discussions.scouting.org/t/registered-scouts-showing-as-payment-due/507891 "2025-11-07T17:49:18Z")
Two Scouts have been registered with our Pack. The membership IDs are 141710976 and 141710989. My.Scouting shows them registered through 8/31/2026. However, My.Scouting is also showing them as Initiated applications and … --- ## [Parents cannot see Scouts](https://discussions.scouting.org/t/parents-cannot-see-scouts/507651)
**Author:** [@ElizabethLarson1](https://discussions.scouting.org/u/ElizabethLarson1)\ **Replies:** 3\ **Last updated:** [October 7, 2025, 8:17pm UTC](https://discussions.scouting.org/t/parents-cannot-see-scouts/507651 "2025-10-07T20:17:51Z")
Hi, numerous parents have said they cannot see their kids accounts in Scoutbook anymore. Some say they cannot log on (which list be a different matter all together) others report the app not showing their kids accounts a… --- ## [Incoming Application not on Desktop view only Mobile](https://discussions.scouting.org/t/incoming-application-not-on-desktop-view-only-mobile/502476)
**Author:** [@TJCline](https://discussions.scouting.org/u/TJCline)\ **Replies:** 2\ **Last updated:** [July 17, 2025, 1:43pm UTC](https://discussions.scouting.org/t/incoming-application-not-on-desktop-view-only-mobile/502476 "2025-07-17T13:43:06Z")
Incoming application id 201816411 is only viewable on mobile, not in desktop view. Should there be a view in the my.scouting.org Unit’s Application Manager that shows incoming applications not checked out (unpaid)? These… --- ## [Can't see my son's account](https://discussions.scouting.org/t/cant-see-my-sons-account/500997)
**Author:** [@AdamTate2](https://discussions.scouting.org/u/AdamTate2)\ **Replies:** 5\ **Last updated:** [July 3, 2025, 12:50pm UTC](https://discussions.scouting.org/t/cant-see-my-sons-account/500997 "2025-07-03T12:50:17Z")
I have a parent account, but I can’t associate it with my scout’s account. --- ## [Scoutbook IDs](https://discussions.scouting.org/t/scoutbook-ids/491991)
**Author:** [@MeaganMead](https://discussions.scouting.org/u/MeaganMead)\ **Replies:** 0\ **Last updated:** [June 4, 2025, 1:53am UTC](https://discussions.scouting.org/t/scoutbook-ids/491991 "2025-06-04T01:53:20Z")
My sons are in a Troop in Tidewater council, but are joining a Crew in colonial Virginia Council. Can someone please merge their Scoutbook IDs so that they show up in the same place on Scoutbook? Child 1: Tidewater Cou… --- ## [Position Manager - Functional Roles - Too many people assigned to a position](https://discussions.scouting.org/t/position-manager-functional-roles-too-many-people-assigned-to-a-position/489841)
**Author:** [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Replies:** 4\ **Last updated:** [May 10, 2025, 5:30pm UTC](https://discussions.scouting.org/t/position-manager-functional-roles-too-many-people-assigned-to-a-position/489841 "2025-05-10T17:30:27Z")
We are swapping over our committee for the new program year starting soon. In the Organization Manager → Position Manager → Functional Roles I expired the Treasurer and added our new Treasurer. This initially appeared … --- ## [Organization Manager - Settings & Unit Pin - Types of Youth Applicants](https://discussions.scouting.org/t/organization-manager-settings-unit-pin-types-of-youth-applicants/489844)
**Author:** [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Replies:** 2\ **Last updated:** [May 10, 2025, 5:27pm UTC](https://discussions.scouting.org/t/organization-manager-settings-unit-pin-types-of-youth-applicants/489844 "2025-05-10T17:27:40Z")
Each time I load the Organization Manager → Settings, the “Types of Youth Applicants This Pack Accepts” is always unset and isn’t reflecting what the actual setting should be. I’ve saved the field with the correct value… --- ## [Account inactive, unable to get fixed for over a year now](https://discussions.scouting.org/t/account-inactive-unable-to-get-fixed-for-over-a-year-now/485303)
**Author:** [@RandyMorris](https://discussions.scouting.org/u/RandyMorris)\ **Replies:** 5\ **Last updated:** [May 2, 2025, 5:59pm UTC](https://discussions.scouting.org/t/account-inactive-unable-to-get-fixed-for-over-a-year-now/485303 "2025-05-02T17:59:42Z")
Long story, I’ll try to summarize. I moved from NCAC last year to NEGA. I was a register leader. I have turned in 8 paper adult applications. And have had 2 different units pay for my renewal (once last August, and a… --- ## [MyScouting bad unit contacts sent from New Lead email](https://discussions.scouting.org/t/myscouting-bad-unit-contacts-sent-from-new-lead-email/484206)
**Author:** [@TJCline](https://discussions.scouting.org/u/TJCline)\ **Replies:** 4\ **Last updated:** [May 1, 2025, 11:44am UTC](https://discussions.scouting.org/t/myscouting-bad-unit-contacts-sent-from-new-lead-email/484206 "2025-05-01T11:44:05Z")
I was curious what the Application Manager / New Lead “Send Application” email looked like to a new lead family, so I sent it to myself. Glad I did because I found a few errors: Email still has 2022-2023 National appl… --- ## [Red Scouting App is just bad](https://discussions.scouting.org/t/red-scouting-app-is-just-bad/436693)
**Author:** [@TJCline](https://discussions.scouting.org/u/TJCline)\ **Replies:** 1\ **Last updated:** [May 1, 2025, 11:02am UTC](https://discussions.scouting.org/t/red-scouting-app-is-just-bad/436693 "2025-05-01T11:02:33Z")
The Red Scouting app is no longer a viable solution. Please please please disable it. It is so confusing and frustrating for parents and then leaders when they find it and try to use it. We used to use it last year but n… --- ## [Position Manager in my.Scouting](https://discussions.scouting.org/t/position-manager-in-my-scouting/474456)
**Author:** [@ChristopherHunt5](https://discussions.scouting.org/u/ChristopherHunt5)\ **Replies:** 14\ **Last updated:** [March 23, 2025, 5:45pm UTC](https://discussions.scouting.org/t/position-manager-in-my-scouting/474456 "2025-03-23T17:45:57Z")
I am Committee Chair and Key 3 delegate for my unit, but I cannot make any changes in the Position Manager. I need to swap some Committee members out, as well as switch Advancement Chair and Treasurer. I am using the de… --- ## [Add Announcement and Scouting Calendar need to be removed from app](https://discussions.scouting.org/t/add-announcement-and-scouting-calendar-need-to-be-removed-from-app/364964)
**Author:** [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Replies:** 3\ **Last updated:** [March 13, 2025, 10:32pm UTC](https://discussions.scouting.org/t/add-announcement-and-scouting-calendar-need-to-be-removed-from-app/364964 "2025-03-13T22:32:23Z")
These were on the webpage and were removed maybe 6 months ago (long before the last change). They have stayed behind in the app and should be deleted as they aren’t used. --- ## [iPhone app update V4.7.0 not installing](https://discussions.scouting.org/t/iphone-app-update-v4-7-0-not-installing/468229)
**Author:** [@ColinPfeiffer1](https://discussions.scouting.org/u/ColinPfeiffer1)\ **Replies:** 16\ **Last updated:** [February 2, 2025, 9:14pm UTC](https://discussions.scouting.org/t/iphone-app-update-v4-7-0-not-installing/468229 "2025-02-02T21:14:33Z")
The update released Jan 30 for Scouting.org app does not install - any ideas on getting it to work? [Next page](https://discussions.scouting.org/c/myst/myst-app/3518.md?page=1)