I’ve been able to access the pack roster, and manage advancements for months now, but all of a sudden, it says there are zero items, and none of the scouts show up in my list. I am a Den Leader, and listed as active. My Cubmaster is still able to see the whole pack on his account.
Has anyone else had this issue, or know of a fix?
@KevinSummers this is your computer.
First in Roster > top right > click Filters > once opened click the RESET FILTERS button (will take several seconds)
If that does not work try opening in an incognito/Private window on your browser. If that works Close ALL Scouting windows and clear cache of all scouting.org data
All of my information that was on ScoutbookPlus on Phone app and website are now not showing any information. also with regard to roster our pack has 15 registered but cant view scouts or apply acheivements and advancements online
@evan.rosenhouse- first there is no phone app. Second, go to the filters and uncheck everything then check the items you want to see.
There were changes made to the default filters recently. On a desktop, there’s a “Reset Filters” button. What we saw in another thread was that the mobile interface doesn’t seem to show that button (at least not where I was expecting to find it), but that you need to make sure that you select some subset of the Renewal Status tickboxes in order to see anyone.
I suspect you’ve run up against the same problem, as Stephen noted.
I have 3 Scout units, my cub scout pack account is not showing up. I can see that i am connected to them, but when i try and open, says access denied. where did it go ?
@BobEvans - where are you trying to access the pack ? Is it my.scouting.org, scoutbook.scouting.org or advancements.scouting.org.. a bit more information is needed.
@BobEvans you are no longer registered with a pack - you are only registered in T221B - to work with any other unit you now need to be registered in that unit also (which if already registered is free).
That’s strange, am the asst Cubmaster for Pack 221, advancement for Troop 221-G and scoutmaster for
Troop 221 B. How does on get this fixed?
@BobEvans no you are not - go to my.scouting.org - go to my.scouting.org > My Profile > at bottom is My registrations. You would need to apply to be in the other units.
With Legacy SB it allowed any user that WAS registered in Any unit to be on the roster. That is gone with SB+, you have to be registered in the unit to be on the SB+ Roster as a leader
You would need to register with each additional unit as a multiple. If the council and chartered org(s) support online applications, it’s a fairly straightforward process in my.scouting (assuming your COR is tech savvy enough to do the online approval). Otherwise, its an application submitted to council as a multiple registration (not transfer!) for each added unit.
I have the same problem the dens aren’t grouping as sub units and can’t open the den and see any names in it as the past year. With the den as a sub group you can toggle back and forth from scouts account, add completions, go back to roster and pick another scout and continue from scout to scout or from den to den. You can do it anymore. Did the fixes below work with the reset I thought I tried that. I did notice upper left had a box with a check mark in it. that seems to be a locking mechanism.
@DonnaHenderson really do not understand your issue.
Can you see scouts in your roster? Have you click Roster > Filters (top right) > RESET?
Sounds like you do not know about Quick Entry kind of. That is also an option to enter for more than one scout at a time
I never did the reset when the problem started. I was tempted than but thought I would mess it up further. Thank you for the back up Donovan McNeil I reset the filter and went back to pick items I was already use to using.
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