Access Issues?

One of the members of my troop is having access issues, I think it may be a duplicate account issue as I see 2 accounts in the adult export file:
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@JonathanSchaeffer this is fixed - I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with the correct BSA member ID number - 12905698

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