# Access to the Scouting App **URL:** \ **Category:** Scouting Mobile App\ **Created:** [April 25, 2019, 1:26pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238 "2019-04-25T13:26:10Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 25, 2019, 1:26pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/1 "2019-04-25T13:26:10Z")
Hi All, I have a parent that’s having problems using the Scouting app. She can log into Scoutbook with no problem, and it looks like she’s properly connected as a parent to her Scout, but she keeps getting an incorrect password error when trying to use the Scouting app. Any thoughts on what we need to do to get her logged in? Thanks! ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [April 25, 2019, 1:30pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/2 "2019-04-25T13:30:02Z")
Steve - what type of credentials does she use for scoutbook ? I know that the scouting app states to use the my.scouting credentials to login, which I just used and was successful. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [April 25, 2019, 1:33pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/3 "2019-04-25T13:33:43Z")
I moved this to the Scouting App Forum - I will also pass this to Dev who can follow up ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [April 25, 2019, 1:34pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/4 "2019-04-25T13:34:16Z")
has she tried forgot password in app? ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 25, 2019, 4:50pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/5 "2019-04-25T16:50:37Z")
@DonovanMcNeil, Yes, she’s tried it in the app and in Scoutbook. ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 25, 2019, 4:51pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/6 "2019-04-25T16:51:39Z")
@Stephen_Hornak- I just looked in her profile, and she doesn’t have a BSA ID, so I think she’s using her email address to log in to both. She’s not a registered leader in any unit. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [April 25, 2019, 4:59pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/7 "2019-04-25T16:59:17Z")
@SteveCagigas - this may be a stretch or a wild shot in the dark, but perhaps clearing the app data/cache for the scouting app then trying again. ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 25, 2019, 6:37pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/8 "2019-04-25T18:37:09Z")
Will try that. Thanks ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 26, 2019, 1:44am UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/9 "2019-04-26T01:44:57Z")
@Stephen_Hornak so… exactly how does one do that on the iOS app? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [April 26, 2019, 1:55am UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/10 "2019-04-26T01:55:55Z")
Well, there is this [https://www.linkedin.com/pulse/how-clear-cache-your-iphone-ipad-appzoro-technologies-inc-](https://www.linkedin.com/pulse/how-clear-cache-your-iphone-ipad-appzoro-technologies-inc-) ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 26, 2019, 10:49am UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/11 "2019-04-26T10:49:56Z")
@Stephen_Hornak - Tried the steps in the LinkedIn article, and she also uninstalled/reinstalled the scouting app. Still won’t let her log in. ---
**Author:** ![DaphneBrizendine](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@DaphneBrizendine](https://discussions.scouting.org/u/DaphneBrizendine)\ **Post date:** [April 26, 2019, 4:57pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/12 "2019-04-26T16:57:39Z")
Please send her information to [Scoutingappsupport@scouting.org](mailto:Scoutingappsupport@scouting.org) I will need a name, e-mail, or member id in order to find her information. I can then look into why her login is not working correctly. Thanks - Daphne ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 26, 2019, 5:44pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/13 "2019-04-26T17:44:20Z")
@DaphneBrizendine Thanks. I just emailed her to confirm what email address she uses for Scoutbook. ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 26, 2019, 9:02pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/14 "2019-04-26T21:02:33Z")
Thanks! I just emailed the support request. If I get a Jira ticket, I’ll post it here. ---
**Author:** ![DaphneBrizendine](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@DaphneBrizendine](https://discussions.scouting.org/u/DaphneBrizendine)\ **Post date:** [April 26, 2019, 9:24pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/15 "2019-04-26T21:24:44Z")
Sorry i typed the email address incorrect. It’s [Scoutbookappsupport@scouting.org](mailto:Scoutbookappsupport@scouting.org) ---
**Author:** ![SteveCagigas](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stevecagigas/32/2606_2.png) [@SteveCagigas](https://discussions.scouting.org/u/SteveCagigas)\ **Post date:** [April 29, 2019, 4:09pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/16 "2019-04-29T16:09:09Z")
Thanks. Will re-submit today. ---
**Author:** ![AngelaKoch](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/angelakoch/32/2714_2.png) [@AngelaKoch](https://discussions.scouting.org/u/AngelaKoch)\ **Post date:** [May 6, 2019, 2:49pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/17 "2019-05-06T14:49:01Z")
I had a similar issue with a parent. I went in to my account on the web version and in to her “edit profile” page. I hit “update” and she was reset and everything worked again. It’s cumbersome, but workable. I am now asking all parents to let me know when they try to connect so that I can “update” them and try to avoid this problem. FWIW ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 24, 2019, 3:37pm UTC](https://discussions.scouting.org/t/access-to-the-scouting-app/102238/18 "2019-06-24T15:37:40Z")