I connected the wrong parent with a youth that is not theirs. How do I fix this?
Unfortunately, there’s no way to fix it on our (leader) end. Send an email to firstname.lastname@example.org and explain what happened. Please include the scout’s name, BSA ID, your unit information, the name and email address of the adult you connected, and the name and email address of the adult who is supposed to be connected. If you post the SSD number you receive from the automated response, one of the Scoutbook User Advisory Group volunteers may be able to use that to escalate the response so the disconnect/reconnect occurs more promptly.
I have sent them a message with all the details and hopefully they will respond with a correction soon. My issue # is Scoutbook Support Incident SSD-67851