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Active Scout has been deactivated

I have an active scout whose account on my.scouting shows him as no longer in our troop. When I look in ScoutBook, there is a note in his Membership area that says “Data fix for membership being ended Jul 1 2020 9:13PM”. He is still active and is not about to age out. His end date is empty. Any ideas?

Could you post the BSA member number?

126955144, *********************

Anne,

The Scout has 2 Scoutbook IDs which could be confusing the system. What I see, the account attached to 126955144 has an active membership in Scoutbook in the troop. I’ll have his membership re-synced today to see if that fixes the problem. This sync will run overnight. Please check Scoutbook tomorrow.

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