Add'l Parent unable to connect to Scout

Scoutbook Scoutbook Bugs
1

Youth BSA ID 141490429

Youth has 2 parents listed, the second parent doesn’t have a BSA ID generated and is listed as ‘invalid birthdate’ I need a BSA ID generated to register the parent for a family camp. The parent without the BSA ID did get an email with a user password inviting him to connect with youth, but the user name field was blank.

Is the solution to have him create a my.scouting account and have mom invite him again and then remove this profile without a BSA ID, or what is the fix?

TIA!

2

@KatieGooding Ask the parent to create an account at my.Scouting. He should use his full legal name - not a nickname.

Then the parent should log in to Scoutbook (legacy) at:

https://scoutbook.scouting.org

and go to:

My Account → My Connections

Near the top, the user will see some text (in red bold) that says: “Connect to your Scout as Parent/Guardian”

The user will need to know the Scout’s BSA member ID number in order to connect this way.

Afterwards, we can merge the Scoutbook accounts.

3

Thanks! The parent has done that and now we see two of them. Can you please merge the accounts? Or delete the one that’s missing a BSA ID#?

Thanks!

4

@KatieGooding The user’s Scoutbook accounts have been merged.

5

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