# Adult Admin User - Cannot see scout accounts

**URL:** <https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [June 17, 2021, 10:20pm UTC](https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155 "2021-06-17T22:20:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![DeniseGuerra1](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@DeniseGuerra1](https://discussions.scouting.org/u/DeniseGuerra1)\
**Post date:** [June 17, 2021, 10:20pm UTC](https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155/1 "2021-06-17T22:20:23Z")

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I have an adult volunteer user, that cannot access scout records for updating.

She has  
committee member role  
admin role  
Membership coordinator role  
New Parent coordinator role

what are we missing? I am a new scoutbook admin still learning the ropes, thank you for your help user ID 1449184

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**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\
**Post date:** [June 17, 2021, 10:30pm UTC](https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155/2 "2021-06-17T22:30:25Z")

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@DeniseGuerra1 - is she listed on the roster at [my.scouting.org](http://my.scouting.org)?

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**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\
**Post date:** [June 17, 2021, 10:40pm UTC](https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155/3 "2021-06-17T22:40:43Z")

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In order to check the official roster at [my.scouting.org](http://my.scouting.org), a leader needs to be: Unit Key 3 (CM/SM,CC/COR), Key 3 Delegate, or (I think) have the Membership Inquiry role assigned. Key 3 Delegates and other functional roles are assigned in the Position Manager under Roster in the left-side menu at [my.scouting.org](http://my.scouting.org).

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [June 17, 2021, 11:16pm UTC](https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155/4 "2021-06-17T23:16:04Z")

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Go to your unit roster, click on this leader’s name, select the Admin role then click update without making any other changes. That should reset her connections to all Scouts.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [June 24, 2021, 11:16pm UTC](https://discussions.scouting.org/t/adult-admin-user-cannot-see-scout-accounts/241155/5 "2021-06-24T23:16:33Z")

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