Scouting Forums

Adult Leader connections Missing

Since our Troop’s recharter (Jan 2019), my Advancement Chair no longer has connections to the scouts I gave him permissions for. It also appears that he has 2 accounts, one using the SSO logon, and one with his email. Will merging these accounts fix this issue, and if so, how can that be done?

Thank you for any assistance you can provid



Send an e-mail to with the leader’s name, BSA#, council & unit along with the e-mail address used to login to Scoutbook and ask that the accounts be merged.

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I sent a reply to the email address listed above, and it bounced back as undeliverable.

The e-mail should be:

Sorry about the confusion.