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Adult Participants not showing on scoutbook

I am trying to enter advancements for sea scouts over the age of 18 and they do not show up in scoutbook. How do I get this fixed?

if you have a BSA # we can take a look

member id 119735311 is not showing up in scoutbook for Ship 91, Ventral NC Council (416), He is venturing participant and I need to enter his advancements,
David Cruse
COR, Ship 91, Central NC Council
704-796-8251

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