Advancement coordinator lost access to a few scouts

I have 2 advancement coordinators. One of them has lost access to a few random scouts. I can only make one the primary in my.scouting, but both have the tag in scoutbook. What could be the issue? Is there anyway to make my.scouting have 2 Advancement Coordinators?

Depending on your comfort level, you could make one or both of them a Key 3 Delegate at my.Scouting.

Another option is to make them both unit Admins in Scoutbook. Unit Admins are automatically connected to all Scouts in the unit.

Ok, adding her a Troop Admin on Scoutbook. I can’t make her a Key 3 because those are filled.