All advancement data is missing

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Member ID 132609738 CT Yankee

All advancement data is gone. Cubs and Scouts BSA. How does this happen. My Council is unable to see the records.

@HughWelch - when is your charter term expiration

My son was inactive from 1/1/2022-10/1/2023

10/1/2023 he was a “lone scout” and my council had his complete electronic record.

Some time between 11/10 and 11/13 he was registered with his troop. His profile became available between 8 pm and 9 pm on 11/13. However none of his advancement data came with it.

My council can no longer see his record either.

How does this happen?

Luckily I have a print out.

My council registrar has submitted a ticket. I am beyond frustrated for a number of reasons that I can’t mention here.

I would appreciate an explanation of what happened and a solution that doesn’t involve me rebuilding his record from cub scouts to today.

@HughWelch - did he perhaps get a new BSA ID in the change from lone scout to troop registration ? You can post those BSA ID numbers. I will however point out that scoutbook does not support lone scouts.

What troop is Scout in now? @HughWelch

Troop 76 Stratford CT

OK that is what I guessed - give me a few

@HughWelch ok that is fixed and should not occur again

Thank you. Out of curiosity what happened?

2 member IDs so 2 scoutbook accounts

Ok thanks one minor issue his profile shows him in CT Rivers Council, he should be in CT Yankee Council.

@HughWelch that is fixed