# Another user using same email address error message

**URL:** <https://discussions.scouting.org/t/another-user-using-same-email-address-error-message/367187>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [June 16, 2023, 5:31pm UTC](https://discussions.scouting.org/t/another-user-using-same-email-address-error-message/367187 "2023-06-16T17:31:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JamesMak](https://avatars.discourse-cdn.com/v4/letter/j/df788c/32.png) [@JamesMak](https://discussions.scouting.org/u/JamesMak)\
**Post date:** [June 16, 2023, 5:31pm UTC](https://discussions.scouting.org/t/another-user-using-same-email-address-error-message/367187/1 "2023-06-16T17:31:27Z")

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Hi - I have an error message saying another user is using the same email address and to post to this forum. Any assistance is welcome.

James

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [June 16, 2023, 5:57pm UTC](https://discussions.scouting.org/t/another-user-using-same-email-address-error-message/367187/2 "2023-06-16T17:57:20Z")

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@JamesMak

You have 4 Scoutbook accounts. I can merge them but it will take a little while to clean up.

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [June 16, 2023, 6:06pm UTC](https://discussions.scouting.org/t/another-user-using-same-email-address-error-message/367187/3 "2023-06-16T18:06:44Z")

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@JamesMak

This is fixed. Part of the problem is your primary BSA Member ID on your [my.scouting.org](http://my.scouting.org) was your youth ID in Greater Los Angeles Council. Since your registration is in National Capital Area Council, that MID needs to be primary.

I have merged your 4 Scoutbook accounts into one. I recommend contacting National Capital Area Council and asking them to connect you to your son via Registrar Tools.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [June 17, 2023, 6:06pm UTC](https://discussions.scouting.org/t/another-user-using-same-email-address-error-message/367187/4 "2023-06-17T18:06:52Z")

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Closed on June 17, 2023, 6:06pm UTC

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