Another user using same email address (Seattle WA)


Just set up my SB account tonight and received this error when logging in for the first time. Any assistance is welcome.


Jeremy Snook
BSA 14801609

@JeremySnook1 this is fixed - I recommend that you contact your local council and ask them to use the Registrar Tools to look up your children. When they look up your children, they want to check your children’s “User Relationship” and make sure that your children are connected to you as parent with your correct BSA member ID number


I am getting the same error. I have been using SB for years so I’m not sure why it just started.

BSA #12347510

@AlanByars that is fixed - just an old hanging parent account for you

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