# App requiring update and won’t open **URL:** \ **Category:** Scouting Mobile App\ **Created:** [August 19, 2021, 5:24pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274 "2021-08-19T17:24:56Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![JohnBowman2](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@JohnBowman2](https://discussions.scouting.org/u/JohnBowman2)\ **Post date:** [August 19, 2021, 5:24pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/1 "2021-08-19T17:24:56Z")
This morning, tried logging into the Scoutbook app. Once it opens, I get a message that it needs to be updated to v2.4.20. After I updated my app, it now says I am on v2.4.0 and says that I need to update. I can’t get past this. I have confirmed similar results from others as well. Currently, can not use the app. FYI - I am using an iPhone 12 Pro Max on the latest operating system. ![image](https://global.discourse-cdn.com/scouting/original/2X/f/f907ce2867492d23116b01b297c1fc8a5ed7bdcb.png) ![image](https://global.discourse-cdn.com/scouting/original/2X/6/6dd3dd2224ea71f95a2279a175391c67d6b2026f.jpeg) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 19, 2021, 5:43pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/2 "2021-08-19T17:43:46Z")
@JohnBowman2 I sent this to developers ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 19, 2021, 7:16pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/3 "2021-08-19T19:16:01Z")
![Screenshot_20210819-151137_Scouting](https://global.discourse-cdn.com/scouting/original/2X/5/52d2213cf5f40e06f57eb1ae01011b4f04bdc4b1.jpeg) This is my version ---
**Author:** ![JohnBowman2](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@JohnBowman2](https://discussions.scouting.org/u/JohnBowman2)\ **Post date:** [August 19, 2021, 7:34pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/4 "2021-08-19T19:34:15Z")
I can’t even get to settings. It stops at the screen that says I need to update and doesn’t progress beyond that screen ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 19, 2021, 7:35pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/5 "2021-08-19T19:35:39Z")
@JohnBowman2 - I would try an uninstall the re-install. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 19, 2021, 7:40pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/6 "2021-08-19T19:40:24Z")
it is a bad build - DEV is working on it ---
**Author:** ![JohnBowman2](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@JohnBowman2](https://discussions.scouting.org/u/JohnBowman2)\ **Post date:** [August 19, 2021, 7:41pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/7 "2021-08-19T19:41:30Z")
I have tried twice. Uninstalled and reinstalled. I have also rebooted my phone. No luck. Application still won’t pass the screen to update the app shown above. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 19, 2021, 8:22pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/8 "2021-08-19T20:22:15Z")
@JohnBowman2 - alrighty… at the very least the team has been notified. ---
**Author:** ![DanielHerrin](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/danielherrin/32/16077_2.png) [@DanielHerrin](https://discussions.scouting.org/u/DanielHerrin)\ **Post date:** [August 20, 2021, 2:15am UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/9 "2021-08-20T02:15:19Z")
Same here. ![image](https://global.discourse-cdn.com/scouting/original/2X/1/13bc21f50e86c3059eeba7abf56046133e211304.png) ![image](https://global.discourse-cdn.com/scouting/original/2X/6/6fc104983ed098b5b3f99a35bd9d17addb8ffcc5.png) ---
**Author:** ![KathlynRitchie](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@KathlynRitchie](https://discussions.scouting.org/u/KathlynRitchie)\ **Post date:** [August 20, 2021, 10:00pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/10 "2021-08-20T22:00:32Z")
I’m having the same issue and tried to reinstall twice. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [August 20, 2021, 11:42pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/11 "2021-08-20T23:42:22Z")
The fix has not yet been released. ---
**Author:** ![EdCastellanet](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EdCastellanet](https://discussions.scouting.org/u/EdCastellanet)\ **Post date:** [August 26, 2021, 1:13pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/12 "2021-08-26T13:13:59Z")
Something to consider… I had many issues with the scoutbook app when first trying to use it. I was told by our very experienced troop leaders to use the website instead of the app. Seemed counterintuitive as I thought like the app would be the best way to access but I’ve have no problems since switching to the scout book website. It’s a bit slow at times but solved all the problems I was having with the app. ---
**Author:** ![JohnBowman2](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@JohnBowman2](https://discussions.scouting.org/u/JohnBowman2)\ **Post date:** [August 26, 2021, 1:43pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/13 "2021-08-26T13:43:12Z")
There is some functionality that doesn’t seem to be available in the app but it does seem to be getting better. With the fix now in place, it seems to work better and is faster. That said, for some things I still go to the website. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [September 2, 2021, 1:43pm UTC](https://discussions.scouting.org/t/app-requiring-update-and-won-t-open/246274/14 "2021-09-02T13:43:17Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.