# Blank reports except for a Scout not in my unit **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Tags:** awards, reports, advancement\ **Created:** [September 26, 2026, 6:52pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098 "2026-09-26T18:52:25Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 6:52pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/1 "2026-09-26T18:52:25Z")
I cannot generate any reports for my Unit. The headers print but the body is empty. If I go into Roster\>Advancement\>to Award I can see the list of Scouts and their awards with a purchase order next to them. I click on the most recent purchase order, scroll down, choose leader signature, Print Certificate and the pdf is blank. I’m at a loss. Please help. Adding: I am a Key 3 Delegate. The report which loads for a Scout not in my Unit is the Troop Recognition Report with the following checked: include awarded within date range and include not awarded regardless of date range. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 26, 2026, 7:20pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/2 "2026-09-26T19:20:28Z")
@EmilieReese - so to clarify the on screen view of the reports have no data just header? ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 7:25pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/3 "2026-09-26T19:25:51Z")
Correct except for the one described that loads a report for a Scout not in my unit. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 26, 2026, 7:42pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/4 "2026-09-26T19:42:03Z")
@EmilieReese - you have the correct role selected in the upper right dropdown ? In [my.scouting.org](http://my.scouting.org) you can use your K3D roles to navigate the functionality there for the unit(s) ? ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:00pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/5 "2026-09-26T20:00:37Z")
I can navigate between the B & G Units in my.scouting. I’m not quite sure I understand the right dropdown question. My husband is the SM. He went in under his account and is getting the same results I am. I sent an email to our counsel registrar (new to the registrar position) and he had the same result with headers loading but no data. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 26, 2026, 8:02pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/6 "2026-09-26T20:02:18Z")
@EmilieReese - this right hand dropdown ![image](https://global.discourse-cdn.com/scouting/original/3X/a/1/a179b99f1d4995dd3ae888f25998ebe6667cd8fb.png) ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:09pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/7 "2026-09-26T20:09:14Z")
![image](https://global.discourse-cdn.com/scouting/original/3X/1/9/19fa59fdfe3a3b829d25ed0300b6ecdbd9892d73.png) ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 26, 2026, 8:10pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/8 "2026-09-26T20:10:50Z")
@EmilieReese - what are listed as options in that dropdown section ? ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:12pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/9 "2026-09-26T20:12:03Z")
![image](https://global.discourse-cdn.com/scouting/original/3X/4/1/4132f136b70d7707cdb998bbfbecba7990f22524.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 26, 2026, 8:18pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/10 "2026-09-26T20:18:23Z")
OK @EmilieReese I think you are talking 2 issues. 1. Are you trying to print pocket certificates from a PO? If so what EXACTLY is happening. 2. The Recognition report sounds like you are clicking the wrong things? Can you post a screenshot of the selections? Also post the Member # of the user seeing these issues if it is not you. ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:28pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/11 "2026-09-26T20:28:43Z")
1. I cannot access the purchase order report. It tells me I haven’t created any reports. I can see PO numbers under Roster\>Advancements\>to award. I click the most recent PO number. It takes me to the actual PO. I try to generate the pdf for award certificates and the pdf is blank. 2. The Advancement Report is the background but no data filled in. 3. This is the ONLY report that fills with data and the scout is NOT in my Units. ![Screenshot 2026-09-26 153139](https://global.discourse-cdn.com/scouting/original/3X/e/9/e9f617a9a49bc3460b3ef0ed1b869e5f4da0e2b6.png) ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:31pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/12 "2026-09-26T20:31:03Z")
I am the user seeing these issues. The SM sees the same issues from his account. The council registrar sees the same issues from his account. 3 separate accounts all seeing the same problems. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 26, 2026, 8:38pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/13 "2026-09-26T20:38:01Z")
@EmilieReese I have a little time now if you want me to setup a screenshare to take a look at it ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:40pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/14 "2026-09-26T20:40:02Z")
That works for me. This reply is forcing me to have 20 characters. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 26, 2026, 8:40pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/15 "2026-09-26T20:40:29Z")
@EmilieReese I will send you a direct message \> look at top right Avatar to find it \> it will be a green envelope \> it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC) ---
**Author:** ![EmilieReese](https://avatars.discourse-cdn.com/v4/letter/e/3ec8ea/32.png) [@EmilieReese](https://discussions.scouting.org/u/EmilieReese)\ **Post date:** [September 26, 2026, 8:54pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/16 "2026-09-26T20:54:27Z")
We couldn’t verify your logon right now (4). ref: PD-20260926155351-424723-965612 ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 3, 2026, 8:54pm UTC](https://discussions.scouting.org/t/blank-reports-except-for-a-scout-not-in-my-unit/512098/17 "2026-10-03T20:54:30Z")
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