# Can’t log on

**URL:** <https://discussions.scouting.org/t/can-t-log-on/248700>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [September 10, 2021, 2:17am UTC](https://discussions.scouting.org/t/can-t-log-on/248700 "2021-09-10T02:17:53Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![JenniferMiller5](https://avatars.discourse-cdn.com/v4/letter/j/e5b9ba/32.png) [@JenniferMiller5](https://discussions.scouting.org/u/JenniferMiller5)\
**Post date:** [September 10, 2021, 2:17am UTC](https://discussions.scouting.org/t/can-t-log-on/248700/1 "2021-09-10T02:17:53Z")

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Help!! I have not been able to log in to scout book for a month. When I enter my password the circle just keeps spinning. I have tried different devices, brow changed my password. Please help

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [September 10, 2021, 2:21am UTC](https://discussions.scouting.org/t/can-t-log-on/248700/2 "2021-09-10T02:21:11Z")

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@JenniferMiller5 posting your BSA # is a good first step to help us help you

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**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\
**Post date:** [September 10, 2021, 2:23am UTC](https://discussions.scouting.org/t/can-t-log-on/248700/3 "2021-09-10T02:23:06Z")

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@JenniferMiller5 - indeed the bsa id will help. Was there anything that may have changed in the last month? Like going from parent to registered leader ?

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [September 10, 2021, 4:12am UTC](https://discussions.scouting.org/t/can-t-log-on/248700/4 "2021-09-10T04:12:02Z")

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@JenniferMiller5 I sent you a private message.

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**Author:** ![KatieDaughenbaugh](https://avatars.discourse-cdn.com/v4/letter/k/4491bb/32.png) [@KatieDaughenbaugh](https://discussions.scouting.org/u/KatieDaughenbaugh)\
**Post date:** [September 10, 2021, 4:24pm UTC](https://discussions.scouting.org/t/can-t-log-on/248700/5 "2021-09-10T16:24:54Z")

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Hi! I have a scout having the same issue. SHe was dropped from my scoutbook account somehow, I got someone on the forum to reinstate her, but now when she tries to log on, it says her password is invalid, and when she clicks to reset her password it will not let her. Her id# is 13816203. Can you help? Thank you!

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**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\
**Post date:** [September 10, 2021, 4:42pm UTC](https://discussions.scouting.org/t/can-t-log-on/248700/6 "2021-09-10T16:42:57Z")

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@KatieDaughenbaugh I am going to send you a private message

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [September 17, 2021, 4:43pm UTC](https://discussions.scouting.org/t/can-t-log-on/248700/7 "2021-09-17T16:43:27Z")

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