# Cannot access connection

**URL:** <https://discussions.scouting.org/t/cannot-access-connection/506092>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [August 20, 2025, 3:22pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092 "2025-08-20T15:22:35Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![JenniferDuchek](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@JenniferDuchek](https://discussions.scouting.org/u/JenniferDuchek)\
**Post date:** [August 20, 2025, 3:22pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/1 "2025-08-20T15:22:35Z")

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I am trying to access the profile of a Scout that I am connected with. When I click on the name, I get the following error message.

**Whoops! We encountered an error trying to process your request.**

That tells me nothing and I would like to get this fixed. I have other scouts that I can access, but not this particular one. Please advise.

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**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\
**Post date:** [August 20, 2025, 3:27pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/2 "2025-08-20T15:27:33Z")

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Would you give us the member ID of the Scout? (no names)

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [August 20, 2025, 3:28pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/3 "2025-08-20T15:28:07Z")

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@JenniferDuchek where are you trying to click in Scoutbook + ([advancements.scouting.org](http://advancements.scouting.org)) or Legacy Scoutbook?

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**Author:** ![JenniferDuchek](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@JenniferDuchek](https://discussions.scouting.org/u/JenniferDuchek)\
**Post date:** [August 20, 2025, 4:23pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/4 "2025-08-20T16:23:31Z")

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I was in Legacy Scoutbook. I used the link you have above and that tells me I don’t have permission to do anything. I can’t even get a scout record to come up.

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**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\
**Post date:** [August 20, 2025, 5:49pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/5 "2025-08-20T17:49:44Z")

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If your connection to the Scout is as a MBC only, and you are clicking on their name on your connections page, this is a known issue. Otherwise walk us through what is happening.

A work around for the above is to use your Merit Badge Counselor menu on your dashboard to update merit badge work.

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**Author:** ![JenniferDuchek](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@JenniferDuchek](https://discussions.scouting.org/u/JenniferDuchek)\
**Post date:** [August 20, 2025, 10:30pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/6 "2025-08-20T22:30:17Z")

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I was able to do what I needed to do. Thanks for the input.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [August 27, 2025, 10:30pm UTC](https://discussions.scouting.org/t/cannot-access-connection/506092/7 "2025-08-27T22:30:19Z")

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