# Cannot Login to scout book **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [September 17, 2024, 1:18am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326 "2024-09-17T01:18:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:18am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/1 "2024-09-17T01:18:18Z")
Cannot login to scout book, whenever i try i get an error saying: You are not setup yet for the BSA Single-Sign-On (SSO) so your use of Scoutbook is limited. All users who have not setup SSO by Feb 1st, 2019 will no longer be able to use Scoutbook. Setup is easy. Just go to your Scoutbook My Account page and click on the link **Setup SSO**. I have not changed any login settings recently. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 17, 2024, 1:20am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/2 "2024-09-17T01:20:20Z")
@ChristopherJohnson25 - are you sure you are on [scoutbook.scouting.org](http://scoutbook.scouting.org) ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:21am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/3 "2024-09-17T01:21:39Z")
Yes, I am attempting to log in to Scout Book. Am I in the wrong forum? ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:23am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/4 "2024-09-17T01:23:33Z")
![2024-09-16 21_22_32-Setup SSO - Chromium](https://global.discourse-cdn.com/scouting/original/3X/c/1/c1bd68f0844395cfa7937229eff73474b8374d93.png) Here is the specific URL for the error message. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 17, 2024, 1:24am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/5 "2024-09-17T01:24:37Z")
Are you a parent, scout or scouter? If you’re a scouter, are you using the same credentials you use when you log into my.scouting? ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:25am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/6 "2024-09-17T01:25:41Z")
![Untitled](https://global.discourse-cdn.com/scouting/original/3X/b/4/b4e0e6714c83b7c614a033624d682105131718bb.png) When i try in incognito mode, I get the following window. The “spinning wheel” never stops spinning, even after running for 5 or 10 minutes. ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:26am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/7 "2024-09-17T01:26:46Z")
I’m a Den leader. I’ve been able to successfully log in recently (less than a week ago) to Scout Book, and I’m currently logged into [my.scouting.org](http://my.scouting.org) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 17, 2024, 1:30am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/8 "2024-09-17T01:30:41Z")
@ChristopherJohnson25 try a Private/incognito window ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 17, 2024, 1:31am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/9 "2024-09-17T01:31:53Z")
Hrm. My login was slow this evening, but eventually connected. Maybe it’s just a load issue? ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:32am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/10 "2024-09-17T01:32:46Z")
DonovanMcNeil, I have tried incognito mode and pasted the results. The browser prompts for the authentication (through google) but never gets anywhere. ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:33am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/11 "2024-09-17T01:33:56Z")
CharleyHamilton, It’s always slow, but i’ve let it sit for about ten minutes and it never loads. I’ve cleared the cache, rebooted the computer, etc. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 17, 2024, 1:37am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/12 "2024-09-17T01:37:53Z")
@ChristopherJohnson25 yeah something seems wrong with accounts - I have sent it in ---
**Author:** ![ChristopherJohnson25](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@ChristopherJohnson25](https://discussions.scouting.org/u/ChristopherJohnson25)\ **Post date:** [September 17, 2024, 1:40am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/13 "2024-09-17T01:40:21Z")
For what it’s worth, i’ve been trying mostly in Chrome but i’ve also just tried in Edge. After 30 seconds of spinning wheel, i’m in. It has redirected me to the “mobile” dashboard even though i’m on a desktop and load times are very slow, but it’s working. I’m assuming it’s something wrong with my Chrome browser cache or credentials. Thanks for the quick responses, appreciate the help! ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 17, 2024, 1:46am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/14 "2024-09-17T01:46:39Z")
@ChristopherJohnson25 - scoutbook has always had mobile listed in the dashboard url…for a decade at least. ---
**Author:** ![MatthewRoss1](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matthewross1/32/19098_2.png) [@MatthewRoss1](https://discussions.scouting.org/u/MatthewRoss1)\ **Post date:** [September 17, 2024, 2:01am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/15 "2024-09-17T02:01:46Z")
I’m also having an issue logging into Scoutbook Plus. Scoutbook worked fine, but Scoutbook Plus/Advancements is not allowing me in. Edit: Correction, it _wasn’t_ letting me in before but now I’m in. I thought it was weird that it asked me to login to Scoutbook Plus, when I was already logged into Scoutbook. I tried several login attempts with the correct password, and it just kept looping back to the login page. After leaving the page, I logged into [my.scouting.org](http://my.scouting.org) and then went to Scoutbook Plus and I was in. Hope this info helps. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 17, 2024, 2:06am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/16 "2024-09-17T02:06:42Z")
It is a bandwidth issue really - most troops and packs meet Monday/Tuesday night ---
**Author:** ![ErikPreske](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@ErikPreske](https://discussions.scouting.org/u/ErikPreske)\ **Post date:** [September 17, 2024, 11:44am UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/17 "2024-09-17T11:44:27Z")
I have not really found a fix to Scoutbook plus login. I have tried the suggestion of logging in through my.scouting, automatic links from scoutbook, different browsers, different computers etc. Every time I login I just get a white “error” box at the top of the screen. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 17, 2024, 12:11pm UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/18 "2024-09-17T12:11:54Z")
@ErikPreske - I was able to log onto [advancements.scouting.org](http://advancements.scouting.org) this morning without issue ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 17, 2024, 1:58pm UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/19 "2024-09-17T13:58:50Z")
@ErikPreske what does the error message say? or can you post an image? ---
**Author:** ![ErikPreske](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@ErikPreske](https://discussions.scouting.org/u/ErikPreske)\ **Post date:** [September 17, 2024, 2:38pm UTC](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326/20 "2024-09-17T14:38:58Z")
Here is a screen snip…like I said not much intel just “error” ![Screenshot 2024-09-17 103611](https://global.discourse-cdn.com/scouting/original/3X/2/4/2403e723d1ea1fed65b5e3b7363724e9b6dcf5aa.jpeg) [Next page](https://discussions.scouting.org/t/cannot-login-to-scout-book/446326.md?page=2)