# Can't Connect Merit Badge Counselor **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [February 13, 2023, 3:08pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497 "2023-02-13T15:08:53Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![DavidMadison](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@DavidMadison](https://discussions.scouting.org/u/DavidMadison)\ **Post date:** [February 13, 2023, 3:08pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/1 "2023-02-13T15:08:53Z")
I too struggle with this feature. It sometimes works and other times does not. Today, the search is able to find the counselor I want to add as a connection/mb counselor for a Scout, it didn’t work. Following is the actions taken and the response from the system. 1. I entered the Scout’s record 2. Clicked on Advancement 3. Clicked on the merit badge that has been ‘started’ for a Scout. The ‘unit leader signature has been applied with a date’. 4. Clicked the ‘Invite Counselor’ button. 5. The add connection screen is displayed. 6. Clicked the ‘Add’ button 7. Searched for the counselor by entering his name, town and state and MBC only. It did find the counselor’s record. 8. Clicked the counselor’s record. A number of panels collapsed. The MB counselor checkbox is not clickable (disabled for some reason). 9. Filled in the ‘invite message’ 10. Clicked the Invite button. 11. An error message then was displayed saying I needed to fill in gender, first name, last name, and email, and relationship I verified that the counselor is active and available. ---
**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\ **Post date:** [February 13, 2023, 3:51pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/2 "2023-02-13T15:51:07Z")
Here are the instructions to find the MBC: NOTE: This only works if he is approved to council the badge they are trying to attach him to Go to the Scout in question Go to the advancements then the badge to connect the MBC to Click on Invite Counselor Click on Add Enter the MBC name: and member ID (I think you can do it with MBC name and email too; but I think you need two fields) MAKE SURE TO CHECK THE BOX Include MBC Only click Search ---
**Author:** ![DavidMadison](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@DavidMadison](https://discussions.scouting.org/u/DavidMadison)\ **Post date:** [February 13, 2023, 4:24pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/3 "2023-02-13T16:24:40Z")
Hello Bill and thank you for replying. That is exactly what I did. (see the steps I performed and the described responses from ScoutBook). I did verify (via that ‘Find Merit badge counselors’ feature at the dashboard) - that he is an approved counselor for our council. - he is ‘available’ - and that I checked the MBC Only check box. Like I stated in the list of actions I performed, this counselor is found when clicking the Search button. I select that counselor, which causes the other panels to collapse. The connection type set of check boxes has the MB Counselor option greyed out/disabled. ![image001.jpg](https://global.discourse-cdn.com/scouting/original/2X/2/2485d26919316b1d80aa60f5ca8e2cb5bc0275fe.jpeg) ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [February 13, 2023, 4:26pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/4 "2023-02-13T16:26:03Z")
@DavidMadison Has the MB been started for the Scout you want to connect the MBC to? ---
**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\ **Post date:** [February 13, 2023, 6:16pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/5 "2023-02-13T18:16:45Z")
David I send you a private message. Click on your icon in the upper right then the envelope ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [February 13, 2023, 6:17pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/6 "2023-02-13T18:17:15Z")
@DavidMadison Could you post the Merit Badge Counselor’s BSA member ID number? (No names, please) ---
**Author:** ![DavidMadison](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@DavidMadison](https://discussions.scouting.org/u/DavidMadison)\ **Post date:** [February 13, 2023, 6:44pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/7 "2023-02-13T18:44:33Z")
The councilor’s BSA ID is: 135751637 Personal Fitness Merit Badge ---
**Author:** ![DavidMadison](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@DavidMadison](https://discussions.scouting.org/u/DavidMadison)\ **Post date:** [February 13, 2023, 6:45pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/8 "2023-02-13T18:45:30Z")
yes @edavignon it has been. And as leader, I ‘initialed it’. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [February 13, 2023, 6:46pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/9 "2023-02-13T18:46:50Z")
@DavidMadison Is the MBC already connected to the Scout? If so, on the Scout’s connection page, select the MBC, then set the MBC checkbox if necessary and select the MB. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 13, 2023, 7:41pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/10 "2023-02-13T19:41:25Z")
> [@DavidMadison](#): > > The councilor’s BSA ID is: 135751637 That is not their MID for MBC position - the registered MID is 116242568 ---
**Author:** ![DavidMadison](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@DavidMadison](https://discussions.scouting.org/u/DavidMadison)\ **Post date:** [February 13, 2023, 8:08pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/11 "2023-02-13T20:08:28Z")
Thank you for fixing this counselor’s account. It now worked when following the same steps I did before… It found the merit badge counselor’s account with out the BSA id – just like before. This time, the check box for Merit badge Counselor is active and I can check it. So, I checked it and then clicked the invite button. It worked as expected. Thank you so much! Dave David Madison Scoutmaster, Seneca Waterways 2023 National Jamboree Contingent [https://swcjamboree23.org](https://swcjamboree23.org) Scoutmaster, Troop 167, Pittsford, NY [https://pittsfordtroop167.org](https://pittsfordtroop167.org) ![image001.png](https://global.discourse-cdn.com/scouting/original/3X/c/d/cdf366b3364fcd412fa3d0c1e78008b200ef907f.png) ![image002.png](https://global.discourse-cdn.com/scouting/original/3X/b/b/bb6399ef1cad9c5688ec3067f38e50f8d100a53f.png) ![image006.png](https://global.discourse-cdn.com/scouting/original/3X/c/5/c56685a0897448ced371d562c4e316126220b2df.png) ![image001.jpg](https://global.discourse-cdn.com/scouting/original/2X/2/2485d26919316b1d80aa60f5ca8e2cb5bc0275fe.jpeg) ![image002.jpg](https://global.discourse-cdn.com/scouting/original/3X/5/2/52e3d8429dc9df354e80745a95a85b3abf8eb09e.jpeg) ---
**Author:** ![DavidMadison](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@DavidMadison](https://discussions.scouting.org/u/DavidMadison)\ **Post date:** [February 13, 2023, 8:11pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/12 "2023-02-13T20:11:00Z")
No, he wasn’t a connection already ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [February 20, 2023, 8:11pm UTC](https://discussions.scouting.org/t/cant-connect-merit-badge-counselor/345497/13 "2023-02-20T20:11:50Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.