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Can't find a registered scout

I have a registered scout-even had our council field director tell me that yes this scout is registered. He is a former Webelo 2 that just crossed over a week and a half ago and I was trying to transfer the scouts in (they didn’t transfer over correctly when the membership to the pack was cancelled). I have the scouts BSA #, birth date and zip code but it tells me it could not find a matching scout. He is in Internet Advancement for the pack-transfer applications haven’t been processed yet-so I know the BSA # I have is correct. What can I do?


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