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Can't Sync a Scout who is listed as a Unit Participant

I have a Scout who is over 18 and listed as a Unit Participant under a disabilities extension. His account tells me he has not been matched with a Scout in your Units official roster. Please check with your council. I have spoke to Council and everything is fine on their end. It has something to do with the Unit Participant title. I have unchecked his membership and reentered it in and that does not work. Any ideas on how to fix this as I can’t approve anything at this point.

Stephanie,
I sent you a private message. Click on the red circle with white S in the upper right corner of your forum window.

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