# Can't Update Parent Profile Information

**URL:** <https://discussions.scouting.org/t/cant-update-parent-profile-information/303853>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [July 24, 2022, 12:32pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853 "2022-07-24T12:32:04Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![DavidLafko](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DavidLafko](https://discussions.scouting.org/u/DavidLafko)\
**Post date:** [July 24, 2022, 12:32pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/1 "2022-07-24T12:32:04Z")

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Every time i try and update a parents information recently it takes me to the Internet Advancement page and then gives me this error

 ![image](https://global.discourse-cdn.com/scouting/original/3X/8/e/8e2ac2130a64f25bbffd972b0648707ed5fada7b.png)… I cub scouts we use Scoutbooks for all our information . How am i suppose to update parent information IE Email address now?

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**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\
**Post date:** [July 24, 2022, 1:55pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/2 "2022-07-24T13:55:13Z")

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The developers are aware of this limitation. I do not know when it will be fixed.

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**Author:** ![DavidLafko](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DavidLafko](https://discussions.scouting.org/u/DavidLafko)\
**Post date:** [July 24, 2022, 2:50pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/3 "2022-07-24T14:50:13Z")

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@jacobfetzer Ok what is the work around in the mean time?

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**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\
**Post date:** [July 24, 2022, 3:02pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/4 "2022-07-24T15:02:11Z")

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I’m not sure. The parent could probably log in and change it for themself?

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**Author:** ![DavidLafko](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DavidLafko](https://discussions.scouting.org/u/DavidLafko)\
**Post date:** [July 24, 2022, 3:13pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/5 "2022-07-24T15:13:47Z")

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I’ll have someone try the last person could not update the email in their profile

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**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\
**Post date:** [July 24, 2022, 3:16pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/6 "2022-07-24T15:16:56Z")

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The SUAC is trying to stress the importance of fixing this to IT, but we don’t control the priorities.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [July 31, 2022, 3:17pm UTC](https://discussions.scouting.org/t/cant-update-parent-profile-information/303853/7 "2022-07-31T15:17:38Z")

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