Hello, my council was attempting to help me but they are out of options apparently. My son does not show up under my children, but they were able to add me to his account as a parent. I have another son who is no longer in scouts who shows up that they tried to break the link and now it’s giving me errors when I log in. There was another parent account in scoutbook plus that was removed from the scout account. I would like to be able to see his current progress in the App which he doesn’t show up in.
My ID 13320698
Sons ID 135569159
@JeffreyNyman if this is on the red Scouting App - I would delete the app and all data and reinstall it to get a clean new start. That should resolve it all
Hi Donovan,
I just did what you suggested, deleted the app and all data and reinstalled and logged in but it’s the same as before. Under My scouts it does not display the scout above and only has my son who is no longer in scouts. This matches the same as when I am in Scoutbook plus on my PC.
@JeffreyNyman
Does your Scout appear when you log in to Scoutbook Plus (https://advancements.scouting.org)?
OH that is a different reported issue - let me see
@JeffreyNyman
What is the Scouting America Member ID (no names) of your older Scout?
No, there is only one child account that comes up but it’s the wrong child. Which also now gives me a popup because they removed me as an adult from that account.
Current sons ID is 135569159
Both are relying on the old Legacy SB Connections - It is a known issue - just did not realize it was hitting the app also - watch the change log
Sorry i’m new to the forum, are you saying to look through the change log for information or watch the change log for upcoming updates that may fix this?
@JeffreyNyman when did they add your son to your relationship?
Between yesterday and today they added me to his relationship and removed an old account relationship. I was confused that while I was added to his account as his parent, he wasn’t added to my account as my son.
It takes at least 24 hours - give it another day to sync
Hi Donovan, finally had a chance to swing back to this. So nothing has changed, my scout doesn’t show up under my account so I don’t have the option to view them in scoutbook plus or the scouting app. I deleted the app and data again just in case but it didn’t make any difference.
@JeffreyNyman ok I added this to an existing issue - watch the change log for updates
I noticed a couple updates in the change log but I haven’t seen any resolution on mine. Is there a particular topic I should be keeping an eye out for? Thank you
There isn’t really a standard nomenclature that I’ve seen. I would watch for keywords like “legacy Scoutbook connections”, but that’s not a guaranteed way since I’ve missed updates that fixed stuff for me before.
While there wasn’t an update in the log corresponding to it, my child that is no longer a scout and my link was broken has finally fallen off and I don’t see anymore which is good.
My current child in scouts is still not showing up on my account so I’ll continue to check back weekly for updates. This includes not showing in the scouting app or in scoutbook plus. On his youth profile it does list me as his parent, but that doesn’t seem to be enough for it to link.
10/6 update, no change
