# Connection Email doesn't work

**URL:** <https://discussions.scouting.org/t/connection-email-doesnt-work/229641>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [March 15, 2021, 1:22am UTC](https://discussions.scouting.org/t/connection-email-doesnt-work/229641 "2021-03-15T01:22:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JDeMeritt](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@JDeMeritt](https://discussions.scouting.org/u/JDeMeritt)\
**Post date:** [March 15, 2021, 1:22am UTC](https://discussions.scouting.org/t/connection-email-doesnt-work/229641/1 "2021-03-15T01:22:07Z")

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We crossed over 6 Webelos to our Troop yesterday and was provided the connection email but these scouts aren’t available when I click the link. I could have something to do with my user since in the 2-3 months things have been getting messed up. Can someone help assist finding these scouts?

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**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\
**Post date:** [March 15, 2021, 2:32am UTC](https://discussions.scouting.org/t/connection-email-doesnt-work/229641/2 "2021-03-15T02:32:50Z")

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@JDeMeritt - my immediate thought is to log into scoutbook then go to the troop andthey are scouts not in a patrol. Additionally was this an email from scoutbook or [my.scouting.org](http://my.scouting.org)? What is your position in the troop because key 3 and unit admins should be connected to all scouts automatically.

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**Author:** ![JDeMeritt](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@JDeMeritt](https://discussions.scouting.org/u/JDeMeritt)\
**Post date:** [March 15, 2021, 10:20am UTC](https://discussions.scouting.org/t/connection-email-doesnt-work/229641/3 "2021-03-15T10:20:42Z")

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Stephen, it was more than that and I needed Scoutbook Admin to help and they did, thanks.

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**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\
**Post date:** [March 15, 2021, 11:06am UTC](https://discussions.scouting.org/t/connection-email-doesnt-work/229641/4 "2021-03-15T11:06:53Z")

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@JDeMeritt - glad to hear that it is all sorted for you. The admin step of those connections and approvals is jey.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [March 22, 2021, 11:07am UTC](https://discussions.scouting.org/t/connection-email-doesnt-work/229641/5 "2021-03-22T11:07:16Z")

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