# Connection Manager broken?

**URL:** <https://discussions.scouting.org/t/connection-manager-broken/308788>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [August 25, 2022, 11:57am UTC](https://discussions.scouting.org/t/connection-manager-broken/308788 "2022-08-25T11:57:23Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![RichardHall](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@RichardHall](https://discussions.scouting.org/u/RichardHall)\
**Post date:** [August 25, 2022, 11:57am UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/1 "2022-08-25T11:57:23Z")

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When we try to update the connection manager we receive this message  
 ![image](https://global.discourse-cdn.com/scouting/original/3X/4/7/47ced35de2b057ee834e65ffb65fc5b126075e6e.png)

The list contains every adult leader in the unit. If we select an individual adult from the connection manager every position option is greyed out  
Troop 0317, Denver Area Council

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [August 25, 2022, 5:11pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/2 "2022-08-25T17:11:04Z")

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The Connection Manager is working for me.

Are you having issues with any person in particular? Or are you having the same issue no matter which adult or Scout you select?

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**Author:** ![RichardHall](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@RichardHall](https://discussions.scouting.org/u/RichardHall)\
**Post date:** [August 25, 2022, 5:29pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/3 "2022-08-25T17:29:53Z")

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One adult that I trying to fix her connections is SB User ID: 291287 BSA Member ID: 129036726. she should have full control over all scouts.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [August 25, 2022, 5:32pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/4 "2022-08-25T17:32:59Z")

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@RichardHall go to unit roster \> click her name \> click Admin position \> click update - see if that solves it

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [August 25, 2022, 5:33pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/5 "2022-08-25T17:33:45Z")

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@RichardHall It looks like she is already a Troop Admin.

Try re-setting her Troop Admin role by following Donovan’s instructions (above).

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**Author:** ![RichardHall](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@RichardHall](https://discussions.scouting.org/u/RichardHall)\
**Post date:** [August 25, 2022, 5:39pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/6 "2022-08-25T17:39:03Z")

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No, her permission in connection manager still show  
 ![image](https://global.discourse-cdn.com/scouting/original/3X/9/a/9ad626a972766ae02f29ff3515ed900369a4aff1.png)

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**Author:** ![RichardHall](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@RichardHall](https://discussions.scouting.org/u/RichardHall)\
**Post date:** [August 25, 2022, 5:42pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/7 "2022-08-25T17:42:07Z")

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I did it again and now she has full control.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [August 25, 2022, 5:43pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/8 "2022-08-25T17:43:33Z")

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@RichardHall I do not see her with all FC - there might be old connections that need to be cleaned up

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [September 1, 2022, 5:43pm UTC](https://discussions.scouting.org/t/connection-manager-broken/308788/9 "2022-09-01T17:43:42Z")

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