# Connection Manager - Troop Admin unable to connect with 2 scouts **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [August 2, 2019, 12:40pm UTC](https://discussions.scouting.org/t/connection-manager-troop-admin-unable-to-connect-with-2-scouts/125852 "2019-08-02T12:40:45Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![GlennHopwood](https://avatars.discourse-cdn.com/v4/letter/g/e9bcb4/32.png) [@GlennHopwood](https://discussions.scouting.org/u/GlennHopwood)\ **Post date:** [August 2, 2019, 12:40pm UTC](https://discussions.scouting.org/t/connection-manager-troop-admin-unable-to-connect-with-2-scouts/125852/1 "2019-08-02T12:40:45Z")
I’m a Troop Admin for our Scouts BSA troop. I am unable to ‘connect’ with 2 recently added scouts. They are listed as ‘verified’. I sometimes get a popup that says ‘You do not have permissions to change this scout’s permissions’. Other times it attempts to change it but just sits there spinning. YIS, Glenn ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 2, 2019, 12:41pm UTC](https://discussions.scouting.org/t/connection-manager-troop-admin-unable-to-connect-with-2-scouts/125852/2 "2019-08-02T12:41:54Z")
go to you account \> My Positions \> Click the Admin one to open it \> Click Update - that usually solves it ---
**Author:** ![GlennHopwood](https://avatars.discourse-cdn.com/v4/letter/g/e9bcb4/32.png) [@GlennHopwood](https://discussions.scouting.org/u/GlennHopwood)\ **Post date:** [August 2, 2019, 12:57pm UTC](https://discussions.scouting.org/t/connection-manager-troop-admin-unable-to-connect-with-2-scouts/125852/3 "2019-08-02T12:57:35Z")
Thank you for the suggestion. Unfortunately, while it got me further along, it didn’t quite fix it. I was able to click the box in Connection Manager that would give me full access to the scout but I then get an error. I’ve listed it below. " Whoops! We encountered an error trying to process your request. Our webmaster has been notified and will fix it ASAP!" YIS, Glenn ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [August 9, 2019, 12:57pm UTC](https://discussions.scouting.org/t/connection-manager-troop-admin-unable-to-connect-with-2-scouts/125852/4 "2019-08-09T12:57:38Z")
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