Scouting Forums

Connections Lost

So I was updating all our dens and moving them all up a level when I lost all connections to the scouts. I am still pack admin with the key next to my name. However I have no access to anything. What happened and how do I fix this? Please advise?

Try this:
Go to your pack roster, click your name > your positions > your current pack admin position > update. Did that fix the connections?

Nope, tried that several times. Tried logging out, tried refreshing. This happens to me EVERY time I make any change. Changes that should be insignificant. Like ending my tenure as the Lions Leader and adding myself as the Tigers leader. I don’t understand where the hang-up in Scoutbook is.

How are you ending your tenure as a lion leader? The easiest solution is to go to the den page, click edit den > advance den. That will automatically move all scouts and leaders up.

Note: I recommend starting with the Bears and working your way down to Lions to avoid confusion, since mistakes are not easily undone.

For your connection issue, send an email to with your bsa member number and pack info.

Please send an e-mail to with your name, BSA#, unit, council, ID and e-mail address listed in Scoutbook along with a description of what is happening. I suspect this is more than a simple bug in the system. Please post the SSD number you receive in one of the automated replies.

Yes that is how I did it but the leaders wouldn’t automatically move with the den. When I tried do it through the den page it would give me an error and say to go to that person’s profile to changer their leadership.

2 posts were split to a new topic: Change Parent E-mail Address