# Crossover parents being constantly asked to "rejoin" and "renew" **URL:** \ **Category:** My Scouting Tools\ **Created:** [April 10, 2024, 8:45pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470 "2024-04-10T20:45:30Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![WilliamsburgScouter](https://avatars.discourse-cdn.com/v4/letter/w/839c29/32.png) [@WilliamsburgScouter](https://discussions.scouting.org/u/WilliamsburgScouter)\ **Post date:** [April 10, 2024, 8:45pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/1 "2024-04-10T20:45:30Z")
So, crossed over and transferred several scouts from local packs into my two troops, however now all the parents are getting warnings that they need to “rejoin” and “renew” and that their membership expired 2/29/24. "Attention Parent/Guardian Your youth’s **NAME REDACTED** membership in Scouting expired 2/29/2024. To rejoin Scouting, click on “Renew”. Of course, when I go into [my.scouting.org](http://my.scouting.org) I see they are registered and AOK in the troops effective 3/1/24, but I’ve had to talk to at least 4 parents at this point, including one parent just 3 minutes ago. Any thoughts? Bug fixes? Thanks! ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 10, 2024, 9:33pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/2 "2024-04-10T21:33:59Z")
I haven’t looked up these scouts yet, but we ran across a case recently with the same symptom where their pack membership wasn’t ended. So, they were multipled instead of transferred. Contacting your registrar to end the pack memberships may solve that. ---
**Author:** ![WilliamsburgScouter](https://avatars.discourse-cdn.com/v4/letter/w/839c29/32.png) [@WilliamsburgScouter](https://discussions.scouting.org/u/WilliamsburgScouter)\ **Post date:** [April 10, 2024, 9:48pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/3 "2024-04-10T21:48:57Z")
> [@jacobfetzer](#): > > So, they were multipled instead of transferred. I’m in communication with the pack Key-3 delegate who did the transfer (who is in my troop) who confirms they are off the charter in the pack. Moreover, pulling the Person Profile for the scouts I am seeing no multiple but a termination. ![Screenshot 2024-04-10 at 17-45-18 Person Profile](https://global.discourse-cdn.com/scouting/original/3X/2/9/2996f41bb1e20d6d3a4298601b54024a9e6a5cb0.png) ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [April 10, 2024, 10:47pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/4 "2024-04-10T22:47:57Z")
@WilliamsburgScouter If you could post the BSA member ID number of one of the Scouts, we can take a look. ---
**Author:** ![WilliamsburgScouter](https://avatars.discourse-cdn.com/v4/letter/w/839c29/32.png) [@WilliamsburgScouter](https://discussions.scouting.org/u/WilliamsburgScouter)\ **Post date:** [April 10, 2024, 11:37pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/5 "2024-04-10T23:37:18Z")
BSA member ID 12974271 ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [April 10, 2024, 11:41pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/6 "2024-04-10T23:41:19Z")
Yes, the Scout’s registration with the pack still shows as “current”. It’s like the Scout has a dual registration with the pack and the troop. The council Registrar should be able to end the pack registration. ---
**Author:** ![WilliamsburgScouter](https://avatars.discourse-cdn.com/v4/letter/w/839c29/32.png) [@WilliamsburgScouter](https://discussions.scouting.org/u/WilliamsburgScouter)\ **Post date:** [April 10, 2024, 11:43pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/7 "2024-04-10T23:43:57Z")
How odd; it is not showing this at all for me. Thanks! ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [April 10, 2024, 11:46pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/8 "2024-04-10T23:46:32Z")
It shows an expiration date of: 02/29/2024, but it still shows as “current”. “Is Current” should be “No”. ---
**Author:** ![WilliamsburgScouter](https://avatars.discourse-cdn.com/v4/letter/w/839c29/32.png) [@WilliamsburgScouter](https://discussions.scouting.org/u/WilliamsburgScouter)\ **Post date:** [April 10, 2024, 11:56pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/10 "2024-04-10T23:56:42Z")
> [@JenniferOlinger](#): > > It shows an expiration date of: 02/29/2024, but it still shows as “current”. > > “Is Current” should be “No”. So, just as a bug fix/reference the way we transferred was 1. The Pack Key-3 Delegate, who also happens to be an ASM in the troop, and I sat down next to each other. 2. He transferred the scouts via Organization Manager → Roster → Select Scout → Transfer 3. I then accepted via Membership Manager → Application In other words, exactly this **In-council transfer initiated by the unit they are leaving** [Transferring from Another Unit - Scoutbook Knowledge Base](https://help.scoutbook.scouting.org/knowledge-base/transferring-from-another-unit-sb/) I am wondering if we moved too quickly. The application submission was 03/23/2024 10:08:58; I accepted as soon as the application showed up (listed as 03/23/2024 12:22 PM) I wonder if it happened so fast it did not have enough time to truly end/terminate the pack membership? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 11, 2024, 12:06am UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/11 "2024-04-11T00:06:27Z")
> [@WilliamsburgScouter](#): > > I wonder if it happened so fast it did not have enough time to truly end/terminate the pack membership? I’d be surprised if you did anything wrong. I’m guessing it’s just a bug. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [April 11, 2024, 12:19am UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/12 "2024-04-11T00:19:20Z")
I also think it is a bug, because we have seen some similar cases recently. ---
**Author:** ![CarolynMiller](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@CarolynMiller](https://discussions.scouting.org/u/CarolynMiller)\ **Post date:** [April 15, 2024, 8:00pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/13 "2024-04-15T20:00:27Z")
Once the Troop confirms to me that they have transferred the bridgeover youth, I go into scoutbook and put an end date in their membership record. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [April 15, 2024, 8:23pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/14 "2024-04-15T20:23:44Z")
> [@CarolynMiller](#): > > Once the Troop confirms to me that they have transferred the bridgeover youth, I go into scoutbook and put an end date in their membership record. This is not sufficient to stop the reminders. The problem is that in Akela, the person database, the pack membership is not ending, thus the Scout is listed in the troop and pack simultaneously. This needs to be fixed by the Scout’s council. ---
**Author:** ![CarolynMiller](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@CarolynMiller](https://discussions.scouting.org/u/CarolynMiller)\ **Post date:** [April 15, 2024, 11:33pm UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/15 "2024-04-15T23:33:20Z")
Ed, I have not had this happen to us before. But maybe with the new rolling registrations, we will start to see this. ---
**Author:** ![EricStephenson](https://avatars.discourse-cdn.com/v4/letter/e/b5ac83/32.png) [@EricStephenson](https://discussions.scouting.org/u/EricStephenson)\ **Post date:** [April 23, 2024, 2:48am UTC](https://discussions.scouting.org/t/crossover-parents-being-constantly-asked-to-rejoin-and-renew/418470/16 "2024-04-23T02:48:28Z")
Just a note to say that I am also a crossover parent and we are all experiencing this too. I have taken this thread and forwarded it to leadership in hope that it provides info they can act upon. Thanks very much!