Hi, Scoutbook folks,
I’m writing for help with the account(s) of one of the adult leaders in our troop.
For several years, (name removed by Moderator) has been an account for one of our scout parents.
Last year he became CC, and a new account was created for him as (name removed by Moderator) (SB ID 11166219; BSA ID 135234213). The two accounts have the same email address.
We discovered the problem when (as a new Merit Badge Counselor/42) he couldn’t sign off requirements. We realized his name was (name removed by Moderator) instead of (name removed by Moderator). Because he logs in with an email address and both accounts use the same one, he can’t change which account he gets into.
Can you deduplicate these accounts without destroying his more privileged access, losing his password credentials, or unlinking my.scouting?
Thank you!
Pete S. (SM)