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Den Leader BSA ID confusion

I have a Den leader that lost access to Scoutbook.

The BSA ID in Scoutbook is 135556675
When he logs into my.scouting.org his BSA ID is 126766546

When I do a search in scoubook for 126766546, Scoutbook can’t find it.

Is this an issue where the resolution is to merge the ID’s? It looks like his 135556675 ID has is training attached. Can we keep that?

@BenjaminFlanders This is fixed. He should log in with his my.scouting username and password – not his e-mail.

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