# Den Leader lost full control access to scout profiles

**URL:** <https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Tags:** awards, advancement\
**Created:** [March 5, 2022, 6:06pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121 "2022-03-05T18:06:12Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![BenThompson1](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@BenThompson1](https://discussions.scouting.org/u/BenThompson1)\
**Post date:** [March 5, 2022, 6:06pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/1 "2022-03-05T18:06:12Z")

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A Den leader lost full control access. As pack admin I try to toggle it back on for each scout under their connections but the new setting does not save.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [March 5, 2022, 6:10pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/2 "2022-03-05T18:10:28Z")

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@BenThompson1 post the BSA # and we can look

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**Author:** ![BenThompson1](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@BenThompson1](https://discussions.scouting.org/u/BenThompson1)\
**Post date:** [March 5, 2022, 7:01pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/3 "2022-03-05T19:01:58Z")

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His BSA ID is 135754452

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [March 5, 2022, 7:09pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/4 "2022-03-05T19:09:08Z")

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Try re-setting his Pack Admin and Den Admin roles.

1. In Scoutbook, go to your Pack Roster page.
2. Click on his name.
3. Click on his Pack Admin / Den Admin role.
4. Make sure the box is checked next to Position Approved.
5. Click Update to save.

Repeat for the other Admin role.

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**Author:** ![BenThompson1](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@BenThompson1](https://discussions.scouting.org/u/BenThompson1)\
**Post date:** [March 5, 2022, 8:07pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/5 "2022-03-05T20:07:53Z")

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I just tried that and still no luck. Permissions just stuck on view profile and view advancements. All positions have approved checkbox checked.

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [March 5, 2022, 8:33pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/6 "2022-03-05T20:33:13Z")

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@BenThompson1 This should be fixed now.

After your recharter gets processed by your council, you might want to consider adding him as Unit Advancement Chair at my.scouting (using the Position Manager there).

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [March 12, 2022, 8:33pm UTC](https://discussions.scouting.org/t/den-leader-lost-full-control-access-to-scout-profiles/279121/7 "2022-03-12T20:33:22Z")

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