Den leader unable to login

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1

Pack 399 in Crossroads of America Council.

I have a Den leader that is currently unable to log in but was able to before, and he has tried to reset his password numerous times, with no success

Userid# is 11689086

What guidance can we provide to assist, can we identify username, and or steps to regain access

Thanks for any assistance

2

He has Google log in turned on, so the password reset will not work.

He needs to log in with his Google name and Google password.

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