Den leader unable to login

Pack 399 in Crossroads of America Council.

I have a Den leader that is currently unable to log in but was able to before, and he has tried to reset his password numerous times, with no success

Userid# is 11689086

What guidance can we provide to assist, can we identify username, and or steps to regain access

Thanks for any assistance

He has Google log in turned on, so the password reset will not work.

He needs to log in with his Google name and Google password.

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