Duplicate Account Created

Scoutbook Using Scoutbook
1

I was told by my Den Admin that I needed to resubmit my adult leader application as the first one was lost. I did so and then received an email saying a new account was created for me. This is a separate account that has a different name.
Correct account: XXXX (BSA# 13769114 UserID11858579)
Duplicate Account: XXXX (BSA#14163331)

Any help would be greatly appreciated. Thanks!

2

@AllanBeam will look at this for you

3

@AllanBeam this is fixed correctly for you

4

@AllanBeam I would recommend one of your pack’s leaders contact your local council about getting your Adult Partner registrations put under your Den Leader BSA member number (14163331).

5

Possible duplicate parent account. BSA ID # 14136118. In Scoutbook, parent’s email is misspelled. is listed as son@.* and should be sen@.* . When attempting to update, the system says “This email already exists under another account”. Scout’s BSA ID # 14136120.

6

@JillBarr it is on a Youth account - does it need to be cleared?

7

yes, please clear the email from the Youth account.

8

@JillBarr ok all fixed

9

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