I have a parent that accidently submitted 2 applications for the same child and was charged twice. We need a refund issued for the duplicate charge.
Application IDs: 202314551,202314800
Scout: (removed by Moderator)
These forums are just support for the Scoutbook/Scoutbook Plus systems. For payments and such, you will need to reach out to the council registrar to pursue a fix.
Thanks for the quick reply. I’ve already reach out to the council office and they told me they can’t process refunds and directed me here to get the issue resolved.
They are mistaken. There is no one here who can assist with payment issues. Only the council professional staff can assist with that. There are methods for them to reach out to national if they need assistance/don’t know how to do so (e.g. filing MemberCare tickets). That access is not available to the volunteers who staff these boards.
It may be that the council itself can’t process the refund, and it must be done by national staff. National only accepts issues from council professional staff, however, so again, the council professionals will need to assist you with this.
@NicoleHamler - you need to talk to the registrar
