Can someone please help?
My wife has two Scouting ID numbers - (removed by Moderator). She only needs one. She is not and has never received emails for Pack activities. I would be grateful if someone could DM me so that we can get this sorted out and explain why she isn’t getting pack communications.
@MatthewGoff She had 2 Scoutbook accounts (userIDs), and one of them was opted out of e-mails from Scoutbook. Her Scoutbook accounts have been merged, and she should be able to receive e-mails now.
Thank you! Truly grateful for your help.
@MatthewGoff You will want to add her as a parent relationship to her Scout under her member ID number that ends with -245.
Her username is an entirely different email address as opposed to a username. Is it possible for her username to be changed? What is the process for that?
I’ve tried her secret answers but no matter how I format them they are rejected by the chatbot.
Also, is there any reason for her to keep the account -510? If not, it can be deleted.
Changing username or password if the reset options do not work can only be done by your Council, typically the registrar.
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.
© 2019 Boy Scouts of America - All Rights Reserved
