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Duplicate Parent/Leader

I need some help. I have a parent/leader who was added previously this year. Since then, he was added by council and I can’t delete him or his connections under the record I created. That is the one that needs deleted since the new record has his BSA ID embedded. Who can I work with to have this corrected? Thank you! Karen

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Hi, @KarenZygmont,

There’s no way for a unit leader to delete an account, and in this case that’s not really what you want to do.

Send an email to scoutbook.support@scouting.org and let them know what the situation is, that the accounts should be merged, and which BSA ID/connections/permissions/etc should remain in the final account. You may still have some clean-up to do at the tail end regarding connections, but there’s no way for a unit-level leader to resolve the situation.

Makes sense - thank you so much…will do :slight_smile: Karen

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