I posted on here before but it timed out and have also received an incident number but when I sent a follow up because it’s been a month with no response.
I received the following answer from support that doesn’t make sense because the Eagle Rank can’t be awarded in Scoutbook.
Is there now a way to award the Eagle Rank in Scoutbook?
Thank you for contacting the Boy Scouts of America.
Thomas simply needs to be awarded the Eagle rank in IA2. He has been awarded Eagle Silver and Bronze Palms on the same date. Once this is entered it will match his record in Scoutnet.
If you need additional assistance, please call us at 972-580-2489, Monday through Friday 7am to 7pm Central time.
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