# Error while trying to transfer to a new pack on My.Scouting **URL:** \ **Category:** My Scouting Tools\ **Created:** [August 3, 2023, 3:23pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001 "2023-08-03T15:23:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![BrandonQuinn](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@BrandonQuinn](https://discussions.scouting.org/u/BrandonQuinn)\ **Post date:** [August 3, 2023, 3:23pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/1 "2023-08-03T15:23:36Z")
Hello, I am trying to transfer my son from one pack to another but keep getting this message " Our apologies, but we are experiencing an error on our end. Please [contact your local council](https://www.scouting.org/about/local-council-locator/)to report it.Error: required key [personPositionId] not found required key [registrationId] not found" I am on a desktop, I tried using chrome, chrome in incognito, and edge as a browser but same message. Using Windows 11, member ID 14811140. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 3, 2023, 3:27pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/2 "2023-08-03T15:27:53Z")
@BrandonQuinn - have you contacted your local council as it say to do ? ---
**Author:** ![BrandonQuinn](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@BrandonQuinn](https://discussions.scouting.org/u/BrandonQuinn)\ **Post date:** [August 3, 2023, 3:29pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/3 "2023-08-03T15:29:11Z")
> [@Stephen\_Hornak](#): > > contacted your local coun Yes, she couldn’t figure it out either. She did log a ticket with the national council but was just checking on here if anyone knew a solution and to make others aware if they were having any issues. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 3, 2023, 3:30pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/4 "2023-08-03T15:30:42Z")
@BrandonQuinn - I have only done transfer of scouts from pack to troop under the same charter org ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 3, 2023, 3:30pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/5 "2023-08-03T15:30:55Z")
@BrandonQuinn what is the BSA # of the Scout? You trying to transfer in the same council? ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [August 3, 2023, 3:32pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/6 "2023-08-03T15:32:15Z")
@BrandonQuinn Does the Scout you are trying to transfer have first initial L? This is the only Scout connected to your BSA Member ID. If you are trying to transfer a different Scout then the problem is you are not connected properly and the Council will need to use Registrar Tools to connect you to this Scout. ---
**Author:** ![BrandonQuinn](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@BrandonQuinn](https://discussions.scouting.org/u/BrandonQuinn)\ **Post date:** [August 3, 2023, 3:48pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/7 "2023-08-03T15:48:39Z")
Thank you for replying. Yes it does start with an L. The local council transferred him manually on their end so the problem is resolved but not sure what was causing the error on the website. ---
**Author:** ![BrandonQuinn](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@BrandonQuinn](https://discussions.scouting.org/u/BrandonQuinn)\ **Post date:** [August 3, 2023, 3:50pm UTC](https://discussions.scouting.org/t/error-while-trying-to-transfer-to-a-new-pack-on-my-scouting/372001/8 "2023-08-03T15:50:00Z")
BSA number 14811140. Yes it is in the same council. The local council transferred him manually on their end so the problem is resolved but not sure what was causing the error on the website.