I have figured out how to create a report that essentially produces a back-up export of our entire ScoutBook database (see screenshot), except that it doesn’t include the secondary email addresses I’ve added for some parents.
(We needed to use the secondary email to reach those parents who have chosen not to set up a ScoutBook account for themselves.)
How can I generate an export of our ScoutBook database that includes all our data, especially secondary email addresses?
Douglas
@DouglasJohnson4 - the parents do not need a scoutbook account to receive emails.
But you could try the export
Are they listed as a relationship to their scouts
Thank you for the suggestion. I just tried all of the reports listed under Quick Exports, and none of them contain any email addresses–primary or secondary.
But, please tell me more about your statement “the parents do not need a scoutbook account to receive emails”. How can I put email addresses into ScoutBook for people who do not have accounts? (This sounds like it would solve my problem without the need for using secondary email addresses, but I don’t understand how to do it.)
The e-mail address comes from my.scouting.org. Parents can log in to my.scouting.org and add their address if it isn’t there.
@DouglasJohnson4 - are the parents listed on the scout profile page here:
if they are you can click on their name and there is a field for email
But certainly they should have they need to log into my.scouting and verify that it is there and is correct.
For help on scoutbook Plus
@edavignon @Stephen_Hornak No, that is the problem. Only one of the parents has created an account (whether in my.scouting.org or ScoutBook), and they ask me to include their spouse on all emails. Since their spouse doesn’t have an account, I add the spouse’s email as a secondary email to the parent that does have an account. However, now I can’t export those secondary emails.
I would like to be able to create accounts for these spouses, so I can enter their name, email, cellphone etc, and keep track of them for my contact purposes, but I don’t have the ability to add someone to my.scouting.org or ScoutBook. They have to add themselves, and they don’t want to.
Well if they do not want to - nothing gives you the right to make an account for the user - sorry.
Honestly, this sounds like a situation where the unit needs to have a conversation with the families and explain how the system works, and that to get the emails/have access they each need their own my.scouting accounts. Maybe offer to set up a laptop or two at one of the unit meetings and have the parents come by and set up their own my.scouting accounts with the assistance of a couple of experienced scouters who can walk them through the process? They may be in a situation where they have to decide whether they want to hold the line on not setting up an account (and then not get emails) or setting up an account so they can get emails. The system can’t practically accommodate every variant of personal preferences, even when they might be otherwise reasonable.
@DonovanMcNeil @CharleyHamilton Thank you for the advice on getting parents to create their own accounts. I recognize that would be ideal. However, it is not the topic of this discussion, because I have a workaround: I am putting the other spouse’s email address into the secondary email address field of the parent with an account.
The issue for which I am asking for help is that I am not able to see the secondary addresses when I export the data. This sounds like a bug to me, but maybe I’m just doing it wrong? If anyone knows how to make an export, build a report, etc, that contains secondary email addresses, please tell me. Otherwise, I will report this as a bug in ScoutBook, because I think ScoutBook’s export function should include all data in the database.
@DouglasJohnson4 - perhaps you can try the export from the unit page in scoutbook.scouting.org
@DouglasJohnson4 what you are doing does nothing - then the 2nd email just becomes non-primary - and the system only uses the primary email.
Scoutbook Plus only sends messages to the primary e-mail address of Leaders, Scouts and parents with relationships to the Scout. Secondary e-mail is never used.
The only way to be able to send an e-mail to both parents is for them both to have a relationship to the Scout in the Scouting America systems. In order to do this they need an Scouting America Member ID and the way to obtain one is to create a my.scouting.org ID.
perhaps you can try the export from the unit page in scoutbook.scouting.org
Nope, I don’t see the secondary email addresses there, either.
what you are doing does nothing - then the 2nd email just becomes non-primary - and the system only uses the primary email.
Scoutbook Plus only sends messages to the primary e-mail address of Leaders, Scouts and parents with relationships to the Scout. Secondary e-mail is never used.
The only way to be able to send an e-mail to both parents is for them both to have a relationship to the Scout in the Scouting America systems. In order to do this they need an Scouting America Member ID and the way to obtain one is to create a my.scouting.org ID.
Well, crap. You’re right. I just tested it by adding a secondary email to my own account and sending myself a message, and the secondary email doesn’t receive anything.
I’ll try to encourage the second spouses to set up their own accounts, but it looks like I’ll be maintaining a list of email addresses that I need to forward everything to.
Ive improved account creation by bringing a laptop and having parents create them, on the side, during a meeting.
You have parents at meetings? Must be Cub Scouts… 
Good point. Easier with a pack, but with the troop we snag the parents as they pickup and drop off.
© 2026 Boy Scouts of America - All Rights Reserved
