I am trying to set up online payments in Scoutbook and entered my information to be confirmed. The status for “online Direct Payment” changed from “pre-staging” to “staged” but hasn’t moved past that point. Everything says can take up to 48 hours but it’s been more than 2 weeks. I am the committee chair in the unit.
We will ask the developers to investigate.
The developers say you should have received an e-mail when your unit went into the Staged state. Did you receive an e-mail to verify your address and one to verify your bank account?
@ShannonStephenson - you will want to check you spam or junk folders as well for emails from Stripe and BSA Platform
I have been watching for an email but haven’t seen anything. Checked spam and did not see anything in there. I can’t resubmit as everything is blocked out as it is at “staged” status. Can they resend the email? I have been using the pdf training document before submitting the ticket. Thanks.
@ShannonStephenson - i am thinking that you would have to ask your council to enter a member care ticket to have this looked at.
I kind of remember councils having a way to reset the process
Thank you all. I will try and reach out to Council to assist.
