# Help with scoutbook problem

**URL:** <https://discussions.scouting.org/t/help-with-scoutbook-problem/253361>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [October 7, 2021, 12:45am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361 "2021-10-07T00:45:43Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![josephMelancon](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@josephMelancon](https://discussions.scouting.org/u/josephMelancon)\
**Post date:** [October 7, 2021, 12:45am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/1 "2021-10-07T00:45:43Z")

</div>

Hello I’m having a problem with my scout book. My 2 sons are correctly listed in my scout book account but one of the administrators put another scout in and added him to my scout book with me as a parent. how do I remove him from my account? I’ve tried removing him several times and it gives me an error message

---

<div class="post-metadata">

**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\
**Post date:** [October 7, 2021, 12:48am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/2 "2021-10-07T00:48:48Z")

</div>

You should be able to uncheck the Parent/Guardian box in your connection. At least that used to work. It happened all the time to us for a while.

---

<div class="post-metadata">

**Author:** ![josephMelancon](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@josephMelancon](https://discussions.scouting.org/u/josephMelancon)\
**Post date:** [October 7, 2021, 2:39am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/3 "2021-10-07T02:39:40Z")

</div>

Thanks, all I get is a circle that keeps spinning and which says “removing connection” but it just keeps spinning forever

![noname.gif](https://global.discourse-cdn.com/scouting/original/2X/c/cbbeb6975ddbb25fb1217eb0ac606931fceb8db6.gif)

---

<div class="post-metadata">

**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [October 7, 2021, 2:57am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/4 "2021-10-07T02:57:05Z")

</div>

Try unchecking the box next to “Parent Guardian” then check the box next to “Other Family Member”. Click Update, and then you should be able to remove the connection.

---

<div class="post-metadata">

**Author:** ![josephMelancon](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@josephMelancon](https://discussions.scouting.org/u/josephMelancon)\
**Post date:** [October 7, 2021, 3:19am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/5 "2021-10-07T03:19:08Z")

</div>

Thank you, that did the trick. Now, how can I remove my question?:)🙂

![noname.gif](https://global.discourse-cdn.com/scouting/original/2X/c/cbbeb6975ddbb25fb1217eb0ac606931fceb8db6.gif)

---

<div class="post-metadata">

**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\
**Post date:** [October 7, 2021, 5:46am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/6 "2021-10-07T05:46:02Z")

</div>

Why delete it? It’ll help somebody else who turns up with the same problem. :^)

---

<div class="post-metadata">

**Author:** ![josephMelancon](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@josephMelancon](https://discussions.scouting.org/u/josephMelancon)\
**Post date:** [October 7, 2021, 7:15am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/7 "2021-10-07T07:15:10Z")

</div>

OK, good point, I guess I’m just not used to forums. This is the 1st one I have ever attempted to be a part of. Thanks

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [October 8, 2021, 7:15am UTC](https://discussions.scouting.org/t/help-with-scoutbook-problem/253361/8 "2021-10-08T07:15:25Z")

</div>

Closed on October 8, 2021, 7:15am UTC

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.