When I search for the counselor by badge and zip code, their MBC position displays the Changeyouremail address.
I have one counselor that reports his email looks fine when he looks at it, but it is showing Changeyouremail when I search for him as a counselor. I know that that particular person has had problems in the past with multiple ScoutNet records (2 member IDs). But at present, he is only actively registered under one BSA Member ID, which is the one I am using for his MBC record. I don’t have any way to determine if there is more than one ScoutBook record for him.
A different counselor reported that he has successfully changied his Email using the My Account —> Email setting. And when I pull up his record, it now shows his correct email.
We started uploading the Council MBC list back in April/May, and there were many counselors already in the ScoutBook system when we started that. Unfortunately I am not able to tell if any of these counselors with email problems were previously registered on ScoutBook, or if their ScoutBook entry was created when we uploaded the Council Master List.
It really would be helpful if ScoutBook could identify the other account with the duplicate Email address. I feel like I am flying in the dark.
Since I cannot see this behavior directly, when ScoutBook changes the Email to Changeyouremail, does the user see their original Email or the “changeyouremail” when they look at their account settings?