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How do I clear the "Changeyouremail@scoutbook.com error?


I have found the changemyemail and changeyouremail issue in new accounts created by MU and in old accounts. Every time I find it, I also find there is a duplicate account for the member - rarely do I see another family member with the same email. I have literally hundreds of duplicates in my council.

To find the duplicate for counselors, search once by name, and search again by email address. You may see the other account that way, though it does little good, as there isn’t anything you can do except contact the counselor and have them work with Member Care to resolve the situation. You can at least find the two Scoutbook IDs for the counselors but it involves inspecting the results using the browser Inspect Page feature.

Thanks for the ideas, Gary, but I am not sure I understand what search function you are suggesting I use. I have looked but don’t find a search function in ScoutBook. Am I just missing something? Or is it something that is not available thru the browser app? The closest thing I have seen for a search is the Training Validation screen on My.Scouting. Is that what you are referring to? Or are you referring to searching in ScoutNet? I don’t remember a search field for Email in ScoutNet.

So if you could point me in the right direction, I would appreciate it.


Go to your roster and click Add Leader. You can search for adults there.

Unfortunately, I don’t have access to a roster. I only active ScoutBook position is as a Merit Badge Counselor, and as a Council Admin to upload the MBC list. I manage the Merit Badge Counselor list for our council, but am not associated with any specific unit. Is there some other administrative role in ScoutBook that I should have to help resolve problems for units in our council?



Scoutbook is a unit tool, not a council tool. The council tools portal is the my Scouting Tools web site https://my.scouting.org/.

You may need to be a member of the council membership committee to get access to district merit badge counselor information. Your council may require that access to be done at the council service center office.

I do not know if you can get access to district-level merit badge council information using the Training Manager tool which was recently revised in 2020, or not. In 2017 most members of the council committee (elected and appointed) did not have access to the Training Manager tool.

  • Training Manager Functions and Tool Access (2017) - see matrix referenced below.

Check your council registration, then check your Scoutbook registration

  • For the moment, forget that you are a Merit Badge Counselor, which is a District Scouter position vetted by the district merit badge counselor coordinator and approved by the council advancement committee.
  • How are you registered at the council level? (On the my Scouting Tools site check your Menu > My Dashboard (My Training) > Required
    • elected council member at large (48)?
    • appointed council committee member (47)?
    • other council registered position?
    • if none (and a volunteer), file an adult application via your Council Committee Chair and Scout Executive (who must approve your position.
  • NOTE: “Council Admin” definitions for Akela (ScoutNET) and Scoutbook are different. In the BSA member database it is a professional staff position,
  • Do you have more than one BSA ID number (e,g. council and national)? If yes, check and fix your profile on the my Scouting Tools web site. I recommend selecting your current council BSA member ID number as primary.
  • Check with your council committee chair. Do you have any functional roles set in the Organization Security Manager tool on the my Scouting Tools website? On that site, I think your registered and functional roles also show under “Menu > My Dashboard (My Training) > Required”

Some Council Functional Codes

  • Code-Description
  • 21 Cncl Mbrship Comm Chair
  • 21M Cncl Mbrship Comm Mbr
  • 22 Cncl Training Comm Chair
  • 22M Cncl Training Comm Mbr
  • 23 Cncl Advancement Comm Chair
  • 23M Cncl Advancement Comm Mbr
  • 26M Cncl Health and Safety Comm Mbr
  • 32 Cncl Boy Scouting Comm Chair (NOW SCOUTS BSA)
  • 32M Cncl Boy Scouting Comm Mbr (NOW SCOUTS BSA)


Bill, Thanks for your post…

I am currently registered as Council Committee Member (47)
Merit Badge Counselor (42)
PAS user

Based on Ed Avignon’s advise, I have just been registered as a CM for our Camp Crew.

We will see if that allows me to search ScoutBook for duplicate Emails once that pushes thru to ScoutBook.


NOTE. The following applies to my Scouting Tools, not Scoutbook.

What is “CM for our Camp Crew”?

At the beginning of the year I was only registered as a district member at large and merit badge counselor. The BSA software developers tend to not be informed in software development plans that some non-unit related positions and functions exist. This year my “my Scouting Tools” account had to be rebuilt twice (calendar year and council charter year).

I did manage to get BSA IT to fix my term end date on the app membership card this year,

My “unit id” for at least one app is now the id code used for my district. I do not know what is being used for council-level positions.

You may need to be identified as a member of each district membership committee and district training committee to have access to reports available in Member Manager and Training Manager tools.


I ment MC - Member of the Committee for our Venturing Crew that serves our Camp. I have to wait until tomorrow (or Monday?) for it to push thru to ScoutBook. Then I can see what new capabilities, if any, it will confer on my ScoutBook account.

When you refer to my Scouting Tools, I guess you mean My.Scouting.org? (Or is there some other set of tools that I am not aware of?) When I login to My.Scouting.org, I don’t find any reference to a Organization Security Manager tool. The My Profile page shows my Council Committee Member position, as well as my Merit Badge Counselor position.

I am not sure what the My Dashboard is on My.Scouting.org you refer to is. I don’t see that. Do you mean the My Dashboard on ScoutBook? I don’t fine a My Dashboard (My Training) > Required screen.

I only have one BSA ID. I am aware of those types of problems. I don’t believe I have any functional roles set. How do those get set? On my record In ScoutNet? If there, do you know where and how those are set?



Additional features like the Organization Security Manager are visible to Key 3 and Key 3 Delegates. There are also functional roles that can be assigned to a committee member, such as District Training Committee Chair, that open up access to more information in My.Scouting.

My whole goal is to be able to identify both accounts when one is reported to have a duplicate Email address. So far, I have not been able to find a way to search ScoutBook users to find someone by their Email address.

My current positions in ScoutBook are:
Merit Badge Counselor
ScoutBook Council Admin - to upload MBC lists
Committee Member of our camp crew (recently added to see if that would help. It didn’t)

Is there some other functional position I need to hold that will allow me to search ScoutBook user records for duplicate Email Addresses? If so, what exactly is that role? And who can assign that position to me and how do they do it?


If you are connected as a Committee Member to youth in the Venturing crew with Full Control permissions, then you should be able to search.

Pick a youth in the crew, click on that Venturer’s Connections, then click on the red “+ Add” button. Use the “Search For Existing User” box and search based on name or e-mail address.

If you run the council users report you may find people with 2 accounts if they are both in your council. I have found many duplicates this way with one account entered without a member id number


My apologies. The world of Scouting online tools keeps changing.

  • The site title my.Scouting Tools" has been shortened to “my.Scouting”
  • The URL for the site is https://my.scouting.org/
  • For purposes of commercial surveillance most internet browsers will first attempt to open my.Scouting.org as a non-secure http://my.scouting.org/
  • The non-secure link has to be redirected by the BSA web server to the secure link URL.
  • The command selection path “Menu > My Dashboard” which previously defaulted “My Training” is now “Menu > My Training”.

Greg, as a Council Admin you should have access to https://www.scoutbook.com/mobile/dashboard/reports/councilusers.asp. You can download a list of all users in your council with their Scoutbook User ID and BSA Member ID, name, unit, position, etc. Unfortunately this report does not include email addresses. I just pulled that report for my council and found that I have 59 Scoutbook IDs with a blank BSA ID, and only 28 of those 59 have ever logged in. I also found eight users with duplicate Scoutbook accounts mapped to a single BSA ID, and that condition may be a contributor to the problem you are seeing.


There is an update to the Council Admin’s Council User reports currently being tested that adds e-mail addresses. I expect this to be released in the near future and will allow you to find out who has changeyouremail addresses.


Kenneth and Ed,

Thanks for your replies. I had found the Council Users downloads and looked at both types. I was hopeing there was something else that included Emails. The update to add Emails will be appreciated. And thanks to both of you for your help.



The update to include the user’s e-mail address in the Council Admin Users reports has been released.

Thanks Ed,
I have downloaded the file and I see the addition of the Email. That will be useful in trying to track down the “ChangeMyEmail” entries.

I noticed that there is a new report as well. One for Parents and Scouts.

I am not clear on the differences between the 3 user reports…
I believe the Actiive Users report includes all SB accounts with activity in the last 365 days.
Does the Users report include anyone who has created a ScoutBook account?
And the ParentsAndScouts report include all folks on unit rosters, even if they haven’t made a ScoutBook account?


The users report is all leaders and Scouts with Scoutbook accounts. Active users is users who have logged in during the last year. ParentsAndScouts are all Scouts, Parents/Guardians and Other Family Members in the Scoutbook Database including those without Scoutbook accounts.

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