It is Steve NAME REMOVED in my troop and his daughters are Ellory and Novella NAME REMOVED. I do not know how to help him.
It’s generally easier for the impacted individual to post, since the SUAC volunteers can get specific details from them, and even set up a screen share if needed.
@MicheleHoldosh you can post BSA #s or SB User ID #s and we can help - No Names please
If the parent needs to reset his password, the best place to do it is at my.Scouting using the chatbot (“Betty”). When it asks: “Do you remember your security questions?”, he can say No to bypass.
Yes, thank you! 13552594
Yeah @MicheleHoldosh - I would suggest he go to my.scouting.org > at bottom Right corner he will see this Blue Circle > click it and type forgot password. he has a user name like his emails with out the _'s.
If not council should be able to reset the password
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