Inconsistant training report

Hi,

Is it somehow possible that a training would not be reported correctly in my.scouting.org?

I have a leader in a unit who provided a screenshot of a completed Den Leader Training but the trained leader report shows that it is not done.
When that happens, it usually because either a module is missing or because the BSA ID are different.
But in this case, she has only one BSA ID so I’m very confused.

The affect ID is 12748790.

I’d appreciate if someone could point me in the right direction.

Thanks a lot

@NicolasRietsch last time user logged into training was 12/30 & 31 - but nothing was completed at all - unless she has another user under a different name or DOB

The username I see is (Firstname)(Lastname)4 - but I bet she has another just from when YPT was last taken