# Info is missing

**URL:** <https://discussions.scouting.org/t/info-is-missing/466921>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [January 13, 2025, 2:42pm UTC](https://discussions.scouting.org/t/info-is-missing/466921 "2025-01-13T14:42:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![LindaLozano](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@LindaLozano](https://discussions.scouting.org/u/LindaLozano)\
**Post date:** [January 13, 2025, 2:42pm UTC](https://discussions.scouting.org/t/info-is-missing/466921/1 "2025-01-13T14:42:54Z")

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Logged into SB this morning and all of my information, positions (ASM & MBC), and even my two kids are missing.  
Not sure if it is related, but we were previously registered in multiple units in two different councils but only recently renewed with the units in our current council (SHAC). Can someone help me get the information in SB restored to my profile?

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [January 13, 2025, 3:13pm UTC](https://discussions.scouting.org/t/info-is-missing/466921/2 "2025-01-13T15:13:33Z")

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@LindaLozano

This is fixed. For some reason, which I have asked the developers to investigate, your BSA Member ID on your Scoutbook account was switched to the “other” council.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [January 20, 2025, 3:13pm UTC](https://discussions.scouting.org/t/info-is-missing/466921/3 "2025-01-20T15:13:49Z")

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