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Internet Advancement 2.0 error accessing roster

I’m curious, are other troops having problems accessing the roster in IA2.0? At least 3 troops in our council get the error message: Unable to find the person for the given GUID… when they launch IA2.0. We’ve logged multiple tickets with the SB help center but nothing has been done to fix the issue.
Thanks - Betsy

Who is trying to log in? If it is not a K3 - it has to be a person with a designated Functional Role from my.scouting.org Organizational Security Manager - Like K3 Delegate or Unit Advancement Chair

I see you are a key 3 D - so I will have to do some research

Thanks - but we are all Key 3 delegates (you can see it in my login in the upper right corner.)

@BetsyWhitely maybe you can shed some light - so there are a few in the same council. Do they have K3 in multiple units? Or K3 in one but not the other?

Each troop in our council has their own advancement chair that is designated as a Key 3 delegate. They are Key 3 for only their specific unit. Each troop is responsible for tracking and updating advancement for their own troop, but 3 of our troops are unable to access the roster in IA2.0 because of this error.

Just trying to understand / clarify:

For the users who are unable to access the roster in Internet Advancement 2.0, the users are Key 3 in one unit and also a Key 3 Delegate in a different unit?

Each troop has an advancement chair that is a Key 3 delegate only for their own troop.

The best thing at this point is to send their names, bsa member numbers, and unit info to scoutbook.support@scouting.org. Post the ticket number (starts with SSD) back here.

Let’s start with mine - I already have a support ticket logged through Customer Service Support Desk:
HD-224519 - https://jira.scouting.org/servicedesk/customer/portal/2/HD-224519

Betsy Jo Whitely BSA Member# 12014587
Committee Member
Unit Advancement Chair
Key 3 Delegate
Troop 15 Piedmont Council 042
Thanks!

@BetsyWhitely if you have a few minutes I can setup a screenshare to look at a thing or 2 to poke developers

@BetsyWhitely do you know if you have multiple BSA #'s

I do not have multiple BSA #s. BTW - As advancement chair since 2014 I have never had any problems before with advancement until recently. LMK if you still want to do a screenshare - I’m around!

ok I will send you a direct message - watch top right at your avatar
@BetsyWhitely

doing it now - thanks

My BSA ID 12014587 has not changed since at least 2015 - found my old membership card. I will try removing Advancement chair (and if all else fails, try logging on as another Key 3 delegate).

@DonovanMcNeil is asking because several of us have had an “extra” BSA ID appear for us due to various reasons (errors when rechartering, serving in both unit and non-unit leadership roles, past registrations, etc). The extra BSA ID leads to a lot of headaches, so ruling it out is an important part of the diagnostic process.