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Internet Advancement not Linking to Unit

I have done some tech support but putting this out there. I am Cubmaster and Ast Scoutmaster. I can see the troop, myself, my sons, but not the pack. I don’t get the option to switch to the pack so I can not do anyhting for it. My IDs on scouting.org, scoutbook, IA all match. I have refreshed, cleared cookies etc, used different PCs.

Any help?

When you got to my.scouting.org, are you able to see the organizational security manager for the pack? Are you showing as Cubmaster there? That’s most commonly the issue.

If it’s showing correctly at my.scouting, try clicking on the scout emblem on the top right corner of the IA2 interface (scoutbook.scouting.org). That should show all of the units with which you are associated. You should be able to select the pack there.