# Internet Recharter Missing 130 Scouts **URL:** \ **Category:** Internet Recharter\ **Created:** [November 18, 2021, 9:47pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716 "2021-11-18T21:47:33Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 18, 2021, 9:47pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/1 "2021-11-18T21:47:33Z")
@jacobfetzer Thank you! Moving to the next issue: Recharter roster is missing 100+ names Can you assist? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [November 18, 2021, 9:54pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/2 "2021-11-18T21:54:22Z")
@FelisaLeppo - there are no page indicators? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 18, 2021, 9:57pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/3 "2021-11-18T21:57:43Z")
@FelisaLeppo are the 100+ brand new members? Councils can reset charters - but IT is working on issues of missing names as well ---
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 18, 2021, 9:59pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/4 "2021-11-18T21:59:40Z")
@DonovanMcNeil No, not all new scouts. We are military and fluctuating/transient member base. @Stephen_Hornak As pointed out previously, there are only 33 now. Period. -MyScouting roster is ALL members (mostly correct but several duplicates due to registrar errors). -Recharter “print roster” is mostly correct -recharter itself only has 33 and pagination/indexing is not active -removed tab shows the 40+ we’ve already processed for recharter -Monday there were 100 MORE names on the active tab in recharter ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 18, 2021, 10:01pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/5 "2021-11-18T22:01:36Z")
My Accounting? you mean My Scouting? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 18, 2021, 10:06pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/6 "2021-11-18T22:06:34Z")
@FelisaLeppo which unit - I do not see any unit that I see you in as having 100+ members (Scouts + Adults) - T45B has about 60, T5G has ~40, T13G had ~45 ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [November 18, 2021, 10:46pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/7 "2021-11-18T22:46:07Z")
@FelisaLeppo - tech tip… I was able to add new scouts into the recharter page by add new \> existing \> full in the info requested \> once added \> check box on added member then \> manage member \> remove multiple ---
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 18, 2021, 10:52pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/8 "2021-11-18T22:52:26Z")
Pack 33 COR: W. Fahnestock ---
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 18, 2021, 10:54pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/9 "2021-11-18T22:54:19Z")
We are aware of this. Thank you. Do that times 130, when a few days ago they were all there. 🥴 ---
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 19, 2021, 1:44am UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/10 "2021-11-19T01:44:14Z")
@DonovanMcNeil another oddity we found this morning: We cannot pay by eCheck Nor credit card any longer? The options are now “greyed out”. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 19, 2021, 3:30am UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/11 "2021-11-19T03:30:59Z")
> [@FelisaLeppo](#): > > Pack 33 I don’t see you as being a registered leader in Pack 33. So, how are you seeing that a bunch of Scouts are missing? ---
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 19, 2021, 3:55am UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/12 "2021-11-19T03:55:45Z")
Because I work directly with the COR for thee VFW of which I am a member to complete recharter. Are you able to assist in resolving these issues? If not, please let us know who the appropriate person is. Thank you. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 19, 2021, 12:01pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/13 "2021-11-19T12:01:29Z")
I can report it directly to the developers, as can anyone who has scoutbook user Advisory Council under their name. But I need to understand first. So, is it the COR actually logging in who can’t see most of the members? ---
**Author:** ![FelisaLeppo](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/felisaleppo/32/14805_2.png) [@FelisaLeppo](https://discussions.scouting.org/u/FelisaLeppo)\ **Post date:** [November 20, 2021, 1:06am UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/14 "2021-11-20T01:06:08Z")
The point is we don’t understand what we don’t know. We don’t know how all the people who were there less than a week ago - not because we hand-jammed them- are no longer appearing. Only the removed tab is untouched. Yes, the COR (W.Fahnestock) and I are working together under his account to recharter the unit. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 20, 2021, 1:07am UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/15 "2021-11-20T01:07:32Z")
Can you try now? Log out and back in if you are still in it. A fix went in this afternoon. ---
**Author:** ![MarianMcQuaid](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@MarianMcQuaid](https://discussions.scouting.org/u/MarianMcQuaid)\ **Post date:** [November 24, 2021, 6:10pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/16 "2021-11-24T18:10:08Z")
Hi Wearing my registrar hat. The refresh button on internet rechartering does nothing. IT Development team is aware and working on it. If you have NOT hit submit, your registrar can delete what you have done, and you start again. That _should_ bring back your missing scouts. If you ADD ADDITIONAL MEMBER you are most definitely creating new scouts and the system will DEMAND paperwork. Re payment, I was told by national we couldn’t opt of offering online payment. It may be grayed out because of errors. ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [November 24, 2021, 6:30pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/17 "2021-11-24T18:30:14Z")
> [@MarianMcQuaid](#): > > The refresh button on internet rechartering does nothing. I had a person missing the CBC. It was a clerical error since we had submitted it as part of the same pdf as the main adult app. No big deal. I sent it to our registrar to enter via the normal method. 2 days later I logged back in. Still not green. Hit refresh and it showed up. So, maybe it only refreshes existing member’s data, maybe it doesn’t bring new members in. ---
**Author:** ![MarianMcQuaid](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@MarianMcQuaid](https://discussions.scouting.org/u/MarianMcQuaid)\ **Post date:** [November 24, 2021, 6:36pm UTC](https://discussions.scouting.org/t/internet-recharter-missing-130-scouts/259716/18 "2021-11-24T18:36:32Z")
ohh. interesting. National in our many conversations with them didn’t let that one slip. But that makes sense in a strange way. Now to find one to experiment with! Thanks!